Seamless Conversations. Empowered Hotel Teams.
Hotel Guest Messaging Software
Unifocus Guest Messaging connects your hotel staff with guests through real-time chat, digital requests, mobile keys, and self-service tools—bringing every touchpoint into one seamless platform.
From pre-arrival check-in to in-room controls and mobile ordering, everything runs smoother when your operations and guests stay in sync.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
Smart Messaging That Delivers Hospitality in Real Time
Real-Time Communication, All from One Platform
Unifocus Guest Messaging enables live, two-way messaging between guests and hotel teams via native or web app while also offering chatbot support for common requests and automated routing of service tickets.
Capabilities
- Native and web-based guest app with hotel branding
- Real-time chat across SMS, email, and in-app
- 24/7 automated chatbot with escalation to staff
- Status updates and push notifications for requests
Survey Builder Features
- Conditional logic and branching
- Pre-set templates or brand-compliant forms
- Multi-language support
- Scaled ratings, NPS, open text, and binary questions
Faster Check-In. Fewer Lines. Happier Guests
Contactless Pre-Arrival & Check-In
Features
- Online pre-check-in with ID validation & OCR
- Digital signature & registration card
- Payment authorization via mobile
- Instant mobile key issuance upon check-in
Outcomes
- Reduced lobby congestion
- Seamless guest arrival experience
- Secure and fast access to rooms
- Paperless check-in workflow
Service at Their Fingertips
In-Room Controls & Mobile Access
Let guests adjust room settings or control their TV right from their device—while staff manage communications from their own mobile app or desktop dashboard.
Capabilities
- Room controls: AC, lighting, blinds, ambiance
- Mobile TV remote & VoIP softphone
- Guestroom phone extension on mobile
- Works across iOS, Android, tablet, or web
Benefits
- Modernized in-room experience
- Reduced need for physical remotes or switches
- Mobile-first staff response tools
- Works even in limited Wi-Fi areas
Upsell Without the Upsell Pitch
Room Service & F&B Ordering
Guests browse menus, build orders, and pay all within the app. Staff receive orders in real-time, integrated with POS and optional IP printers.
Key Tools
- Digital menu with categories, images & disclaimers
- QR code that directs to the web app
- Payment gateway or charge-to-room options
- POS sync for pricing and availability
Results
- Increased revenue from in-room dining
- Less friction for guests, fewer errors for staff
- Real-time visibility into order status
- Lower print and operational costs
Keep Guests Engaged Long After Check-In
Activity Planning, Loyalty, and Local Exploration
Provide itineraries, city guides, event calendars, and interactive maps—plus loyalty enrollment and member dashboards—all under your hotel’s name and design.
Experiences Offered
- Activity planner with calendar view and push reminders
- Digital city guide curated by your team
- Loyalty program with member card, points, and stay history
- Bookable hotel services: spa, events, tours, reservations
Benefits
- Stronger brand connection and guest loyalty
- Increased ancillary revenue
- Frictionless guest engagement at every step
- All content managed from a central back-office
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One Suite. Every Solution.
Ready to Enhance the Guest Journey?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
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