Resolve Issues Faster and Improve Guest Satisfaction
Glitch Software
Unifocus Glitch gives hotel teams the power to capture, escalate, & resolve service issues in real time, ensuring no guest complaint goes unanswered.
Built for frontline staff, managers & cross-department teams, Glitch helps you act fast, learn from every incident, and close the loop with confidence, whether it’s a missed amenity, delayed cleaning, or a maintenance oversight.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
When Something Goes Wrong, Glitch Makes It Right, Fast
Real-time guest issue capture and resolution
Glitch lets any staff member instantly log a guest complaint or service disruption — with zero paperwork, zero confusion. The issue is automatically escalated to the right person, in the right department, at the right time.
KEY CAPABILITIES
- Mobile & desktop logging for staff or guest-initiated issues
- Guest name & room number tagging for better personalization
- Push notifications & smart alerts to reduce response lag
Why it matters: Radios, notepads, and paper trails leave room for error. With Glitch, nothing slips through the cracks. Every issue is seen, tracked, & resolved.
Service Doesn’t Happen in Silos, Glitch Connects the Dots
Department coordination and cross-team visibility
A single guest issue might involve multiple teams, housekeeping, front office, engineering, and more. Glitch keeps them aligned.
CAPABILITIES:
- Seamless handoffs between departments with full visibility
- Shared comment threads & contextual notes for real-time updates
- Centralized complaint history for leadership oversight
- Customizable views by guest, floor, issue type, or department
Outcome:
No finger-pointing, no confusion, just fast, effective service recovery.
Close the Loop, and Learn from Every Service Moment
Integrated feedback and resolution reporting
Glitch doesn’t just fix problems, it helps prevent them. Use every issue as a learning opportunity to improve operations, training, & service quality.
BUILT-IN INSIGHTS
- Tag root causes & resolution methods
- Spot recurring issues by location, team, or time
- Track SLA compliance & resolution performance over time
Why it matters:
Every service failure is a chance to coach your team & fine-tune operations, backed by clear, actionable data.
Glitch Works Seamlessly Across the Unifocus Platform
Service Execution at Scale
Glitch is part of the broader Unifocus suite, allowing you to automate task follow-ups, link insights across modules, and create a 360° view of guest service performance.
Platform Integration Includes:
- Housekeeping: Trigger room re-cleans or restock requests
- Maintenance: Create instant work orders for broken fixtures, HVAC, or plumbing
- Scheduling: Spot staffing gaps driven by recurring issues
- Surveys: Connect guest feedback to service recovery records
- Reporting: Tie resolution times to staffing, task volume & training needs
One Suite. Every Solution.
Ready to Take Control of Service Recovery?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
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