As hotels continue navigating labor challenges, rising costs, and evolving guest expectations, workforce strategy is playing an increasingly important role in operational performance. In a recent perspective, John Lockyer, CEO - Unifocus explores why the people behind hotel operations remain one of the most significant drivers of service quality, productivity, and profitability. The article examines the connection between employee experience, operational consistency, and long-term business outcomes, offering practical insights for hospitality leaders focused on sustainable performance.
