UniFocus Privacy Policy

Scope

UniFocus provides Labor Management, Time & Attendance, Financial Management, and Guest Satisfaction to the hospitality industry (hotels, restaurants, clubs, golf courses, etc.). This Privacy Policy applies to UniFocus, LLC (“UniFocus") and includes all information collected by UniFocus for which an individual can be identified.

UniFocus is committed to protecting your privacy. We have published this Privacy Policy so that you can understand how UniFocus uses and safeguards your private information.  

This Privacy Policy covers:

  • Data Controller vs Data Processor
  • Personal Information we collect
  • How UniFocus uses Personal Information
  • Who will we share your Personal Information with
  • How we store and secure your Personal Information
  • International transfer of information collected
  • Mobile applications
  • How to access and control your information (Right to Access, Control, and Erasure)
  • Testimonials
  • Links to 3rd Party Sites
  • Cookies
  • Social Media Widget
  • Changes to Privacy Policy
  • Contact us


Data Controller vs Data Processor

When users access our Website and view information about us and our technology, communicate with us, download whitepapers, and register for events etc., we are the data controller. 

When an individual engages with our services because their employer uses UniFocus' services then;

  • the user’s employer is the data controller with respect to the user information it provides to us. When your employer is data controller in this way, we act as a data processor under data protection laws, meaning we use the information to provide a service to your employer.
  • UniFocus is the data controller for information provided directly by the individual, including survey data, support requests, personal data within our mobile application, or information provided in a contact form. To be clear, none of these additional profile details are required to utilize our site, but we can offer you an enhanced experience if you provide it.


Personal Information We Collect

UniFocus collects, processes, and stores personal information from you and other sources to provide services and products to UniFocus and our clients. At times we will collect data directly from you. This data is collected when you use our mobile application, submit support requests, complete a contact form on our website, or when you provide a guest satisfaction survey for one of our clients.

The personal information we collect includes:

  • Contact information, such as your name, title, email, phone, physical address
  • Information about your company, and job function
  • Your nationality, citizenship information, and language information
  • Social Security Number
  • Login information for use of UniFocus sites or services including login and technical information
  • Personal Information that is provided to a client of UniFocus
  • Information you provide to UniFocus.

 You may be required to provide UniFocus with certain information to use our sites and services.


How UniFocus uses Personal Information

  • To verify that your account is secure and to protect UniFocus services from abuse and fraud;
  • To allow UniFocus to provide you with our services, and to improve our services;
  • To create and administer your account, contact you, and customize your experience.
  • To analyze use of our Services so that UniFocus can improve performance and provide our users with the best experience possible.
  • The personal contact information you provide on the surveys is collected and used by UniFocus and our respective clients. UniFocus does not share information with other contracting businesses. 

UniFocus is not responsible for the privacy policy of our clients.


Who will we share your Personal Information with?

  • UniFocus does not sell customer information to third parties, nor do we share customer information with outside parties who may wish to market their products to you.
  • When submitting a survey with a comment, UniFocus provides the client with that comment and with your contact information so that the client may use your personal information to reply to inquiries, handle complaints, provide operational notices, and offer in-program (such as loyalty program membership) record-keeping.
  • UniFocus may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena, court order, or legal process) or regulation, or is requested by a government agency conducting investigations or proceedings.
  • The information UniFocus collects is limited to what you provide our client, and that individual information is not sold or shared with any other company.
  • Although personal contact information, including Name, Company, Address, Phone number and Email, provided to our clients is not sold by UniFocus, it may be used to conduct research, and the results from such research may be reported in aggregate to our clients.


How we store and secure your Personal Information

Information storage and security

  • The information we collect is hosted on UniFocus owned servers in the United States of America and we use technical measures to secure your data.
  • We have implemented virtual and physical safeguards designed to protect your information. UniFocus will take all reasonable precautions to protect personal data in our care from loss, misuse, and unauthorized access. However, no Internet transmission is ever fully secure, and we cannot guarantee that data, during transmission through the Internet or while stored on our systems is absolutely safe from intrusion.

How long we keep information

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Biometric Data

UniFocus and its clients, collect biometric data for use with our Time & Attendance software, specifically our Time Clocks.

  • “Biometric Identifiers” means a retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry.
  • "Biometric information" means any information---regardless of how it is captured, converted, stored, or shared--- that is based on an individual's biometric identifier as is used to identify an individual.

UniFocus clients are responsible for creating and maintaining their own biometric data privacy policy that complies with applicable laws. Where applicable by law a client may not capture biometric data for commercial purpose unless the client:

  • Informs the individual before capturing the biometric data; and
  • provides the purpose, in writing, for collecting biometric data and length of term for which a biometric identifier or biometric information is being collected, stored, and used; and
  • receives the individual’s written consent to capture the biometric data.

UniFocus and/or clients who possess biometric data may not sell, lease, or disclose the biometric data to another person unless:

  • The individual consents to the disclosure for identification purposes in the event of disappearance or death.

The disclosure is required by federal or state law other than Government Code, Chapter 552

Biometric Identifiers and/or biometric Information as defined above will be retained until the original purpose for collecting or obtaining such identifiers and/or information has been satisfied, or within 3 years of the individual’s last interaction with UniFocus.


International transfer of information collected

If you are using our Services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These Countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, or collection, storage, and use of your Personal Data will at all times continue to be governed by this Privacy Policy. 


Mobile applications

UniFocus may obtain information through our mobile applications that customers or their authorized individuals (“users”) download to, and run on, their mobile devices. Mobile applications provided by UniFocus may obtain information from, or access data stored on, users’ devices to provide services related to the relevant mobile application. For example, a mobile application may access the geographic location of a user’s device to enable the User to access extended features provided by UniFocus' services. Mobile applications may transmit information to and from devices to provide the mobile application services.

Information accessed or obtained by the mobile application on a user’s device may be accessible to the customer and its organization, depending on the intended functionality of the mobile application. UniFocus may provide updated versions of its mobile applications. If your mobile device’s settings permit, those updates will be downloaded and installed automatically on your mobile device. By installing a UniFocus mobile application on your mobile device, you consent to the downloading and updating of that mobile application. 


How to access and control your information

When UniFocus is acting as a data processor, we will only process personal information in accordance with the instructions given by the data controller. When UniFocus is acting as a data controller, we will act in accordance with your permission to offer you our services and as otherwise instructed by you.

If you would like to discontinue receiving communications from us, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at support@unifocus.com

Upon request, UniFocus will provide you with information about whether we hold, or process on behalf of a third party, any of your personal  information. To request this information please contact us at privacy@unifocus.com. 

We will provide you with the means to ensure that your personal information is correct and current. If you have registered to use our mobile application, we will provide a way for you to access and change your profile within the application. We will also allow you to completely delete your profile along with all personal information associated with that profile, although this option may significantly degrade your experience with our services. You may request deletion by contacting us at privacy@unifocus.com. We will respond to your request within 30 days of receipt of the request. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved.

If you would like to view or receive a copy of your personal information that we hold at any time, you may contact us at privacy@unifocus.com. 


Testimonials

We receive permission to post testimonials that contain personal information prior to posting. If you would like us to remove your testimonial from the site, please contact us at support@unifocus.com.


Links to Third Party Sites

Our site includes links to other web sites whose privacy practices may differ from those of UniFocus.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit. 


Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. The use of cookies by our partners, affiliates and tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies.


Social Media Widgets

Our web site includes social media features, such as the Facebook Like button, widgets, Share button, and interactive mini-programs that run on our site. These features may collect your IP address and which page you are visiting on our site, and may also set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.


Changes to Privacy Policy

UniFocus reserves the right to change, modify, or amend our privacy policy at any time, so please review it frequently. We will notify you about material changes to this privacy statement by placing a prominent notice on the home page and other places we deem appropriate. In the event of a material change, prior notice (and choice) is required so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 


Contact Us

If you have any questions about security on our site, contact our Data Protection Officer as follows:

Cole Mietzner
privacy@unifocus.com
2455 McIver Lane, Carrollton, TX 75006 
Phone: (972) 512-5000

 

 

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