The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...
A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...
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The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...
April 04, 2019
EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC
By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...
March 25, 2019
OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...
March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...
March 11, 2019
HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL
March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...
March 06, 2019
DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY
January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...
January 20, 2019
TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR
December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...
December 01, 2018
BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE
November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Exe...
November 11, 2018
TIPS FOR BACKING UP YOUR DATA AND FILES: THE ULTIMATE TEST OF BEING PREPARE...
November 11-12, 2018 - Published in The Hotel Experience – Almost anything can disrupt a ...
November 11, 2018
BEYOND NUMBERS: PUTTING BIG DATA TO WORK
November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...
November 02, 2018