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Bending Without Breaking: How Labor Flexibility Can Help Hotels Survive the...

July 14, 2020 - Written by Mark Heymann and Published in Hotel Online - The COVID-19 pande...

3 Steps You Should Be Taking to Help Keep Your Service Staff Safe and Healt...

Service industries have always given attention to staff safety, ensuring team members are ...

For Restaurants to Recover, Unions and Lawmakers Must Step Up

July 2020 - Published in FSR Magazine - By Mark Heymann, CEO, UniFocus - “We cannot choose...

How to Optimize Labor Management for COVID-19 Recovery

July 12, 2020– Published in Hotel Executive – For hotels and restaurants, optimizing labor...

3 Steps to Optimizing Staffing During COVID-19

July 2020 — Published in Hotel Business Week — By Mark Heymann, CEO, UniFocus - As we cont...

Hotels Must Implement New COVID-19 Labor Practices to Comply with Evolving ...

As millions of Americans are now venturing out from their homes to insert some semblance o...

Operating in the New Covid-19 Normal

#6 in the "Restaurants Post-COVID-19" series – Our objective with this series was to bring...

Did You Furlough Your Labor Management System?

A number of organizations that use a Labor Management System (LMS) or have implemented lab...

Understanding the Unique Issues Affecting Employee Engagement as Service Bu...

Prior to the COVID-19 crisis, employee engagement was a key strategy for hotels, restauran...

Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment

Guest expectations in hospitality and other service-based industries have always evolved w...

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