Turn feedback into operational improvement
Hospitality Survey Software
Capture guest and employee feedback in real time, identify service gaps faster, and turn operational insight into measurable action across every property.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
Ask the Right Questions, at the Right Time
From Feedback Collection to Operational Improvement
Unifocus Survey helps hospitality organizations transform feedback into a continuous improvement process:
- Capture guest and employee feedback in real time
- Surface service gaps before they escalate
- Create accountability across teams
- Gain visibility into operational performance
- Drive continuous improvement across properties
Fix Problems Before They Turn Into Bad Reviews
Identify Service Gaps Before They Impact the Guest Experience
Gain immediate visibility into guest and employee feedback and address issues before they affect satisfaction, loyalty, or brand perception.
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Real-time response collection and monitoring: Capture responses as they are submitted and gain immediate visibility into emerging service concerns, operational issues, and employee feedback.
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Automated survey distribution: Deliver surveys at key moments throughout the guest and employee journey to collect timely, relevant feedback when it matters most.
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Configurable survey creation: Design surveys tailored to operational priorities, guest experience initiatives, employee engagement programs, and service improvement goals.
Make Feedback Actionable
Turn Feedback Into Actionable Operational Insight
Move beyond survey scores to identify trends, recurring issues, and opportunities for improvement.
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Centralized reporting and analytics: Analyze response patterns, performance trends, and feedback data across departments, teams, and properties.
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Data-driven operational improvement: Identify training opportunities, recurring service challenges, process gaps, and operational weaknesses using aggregated feedback insights.
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Visibility across the organization: Provide leaders with the information needed to make informed decisions and drive operational performance improvements.
Turn feedback into action
Improve Guest Satisfaction and Retention
Respond faster to feedback and strengthen the guest experience through more proactive operational management.
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Faster identification of service gaps: Surface operational and service issues earlier to reduce the risk of guest dissatisfaction.
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Improve guest satisfaction and loyalty: Support service recovery efforts and continuously improve the guest experience through timely feedback and operational action.
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Enhance reputation management: Address guest concerns more quickly and help protect brand perception through responsive operational follow-up.
One Suite. Every Solution.
Ready to Use Guest Feedback to Improve Every Stay?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite, and grow from there.
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