Technical Activation Consultant

India

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labor management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.

ABOUT THE JOB:

The Tech-Activation Consultant will be responsible for Technical Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience.  

WHAT WILL YOU DO:

  • Manage technical projects, installation and configuration for all new customers.

  • Liaise with vendors for scheduling interface tests and ensure project timelines are honoured.

  • Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.

  • Work closely with the Project Manager and flag any technical issues in time.

  • Document the Interface testing and other details, update and complete all handovers.

  • Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

  • Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc.

  • Coordinate with engineering group for installation related issues.

  • Provide Level 2 support for any production related technical issues.

WHAT ARE WE LOOKING FOR:

  • Bachelors degree in computer science or similar.

  • Minimum 5+ years of experience in the same domain.

  • In depth knowledge of windows servers and strong Windows Administration skills.

  • Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration.

  • Working knowledge of interfaces and integrations of systems.

  • Enhanced troubleshooting skills and solution mind-set for repetitive issues. 

  • Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

THE UNIFOCUS EXPERIENCE:

Our Culture Statement: Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer:

  1. Health insurance

  2. Paid time off

  3. A hybrid environment that promotes a healthy work-life balance

  4. Parental leave

  5. Professional development assistance

  6. Referral program