Integrating Guest Surveys and Online Reviews: A Two-Pronged Approach to Greater Customer Satisfaction

Social media reviews and guest surveys both offer valuable insights into customer satisfaction, and how a hotel responds to that feedback can make or break its business. An effective feedback system is one that monitors both online reviews and survey results to create a holistic view of the guest experience.

Mark Heymann in Smart Supervision Newsletter

Coaching vs. Managing in the Age of the Millennial

Already outnumbering boomers in the general population, millennials are set to represent the largest segment of the U.S. workforce by 2018.

UniFocus to Host Webinar on Integrating Guest Surveys and Online Reviews, Jan. 26 at 2 p.m. EST

Dr. Dan Mount of Penn State’s School of Hospitality Management to present

DALLAS – Jan. 20, 2016 – On Tuesday, Jan. 26 from 2-3 p.m.

Ken Heymann in Hotel News Now

6 Tips to Promote Employee Team Building

At a time of labor shortage and high turnover rates, hoteliers can use team building exercises to promote employee engagement and morale. 

Mark Heymann article in Hotel Business Review

Value Engineering Labor: Cost Management in a Growing Economy

Controlling labor costs is crucial to driving profits, and recent studies suggest that hotel managers, having learned hard lessons in the 2008 economic crisis, are paying attention.