Social media reviews and guest surveys both offer valuable insights into customer satisfaction, and how a hotel responds to that feedback can make or break its business. An effective feedback system is one that monitors both online reviews and survey results to create a holistic view of the guest experience.
October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocus by bringing in two of the latter’s solutions, Time and Attendance and the “Lite” version of its Labor Management System. With T&A, SA Hospitality will be able to
September 30, 2015, Dallas, TX.UniFocus is excited to announce its newest Loyalty partner, Benchmark Hospitality International. Benchmark has signed on for two of the organization’s loyalty services, GUESTScope™, the guest satisfaction tool, and
In his article “Spotlight on Service: Integrating Workforce Management with Employee Engagement to Optimize Customer Satisfaction and Profitability”, which appeared in the July/August 2015 issue of Global Business and Organizational Excellence, Mark