The Symbiotic Nature of Customer and Employee Experience

May 14, 2018 - Published in CMS Wire – Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization.

How to Gather Valuable Hotel Guest Feedback

March 28, 2018 - Published in Cvent Blog – Today’s hotel guests have a wide range of feedback tools to share information about their experiences, good and bad. Yelp, TripAdvisor, Google, Facebook, and other channels now offer consumers a public platform to share kudos and grievances.

The Walper Hotel Adds UniFocus’ GUESTScope & STAFFScope

November 17, 2016 – Published in Hotel Online – The Walper Hotel, a refined landmark hotel that dates back to 1893 and is located in the heart of Kitchener, Ontario, has added UniFocus' innovative GUESTScope and STAFFScope solutions in order to continually maintain superior staff engagement and customer satisfaction levels.

Integrating Guest Surveys and Online Reviews: A Two-Pronged Approach to Greater Customer Satisfaction

Social media reviews and guest surveys both offer valuable insights into customer satisfaction, and how a hotel responds to that feedback can make or break its business. An effective feedback system is one that monitors both online reviews and survey results to create a holistic view of the guest experience.

SA Hospitality Group, UniFocus’ Newest Partner Brings in Time and Attendance and Labor Management

October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocus by bringing in two of the latter’s solutions, Time and Attendance and the “Lite” version of its Labor Management System.  With T&A, SA Hospitality will be able to