Managing Labor as an Asset – DiamondRock Hospitality Achieves Stellar Results
LMS implementation with DiamondRock Hospitality showcases how an optimized workforce maximizes value while improving...
Employee Engagement is Critical to an Optimized Workforce
For a service business, intent to return and recommend is the dependent variable of optimized performance, because achieving that...
Hotel Labor Standards Must Evolve with Guest Expectations
A misalignment between real labor performance, guest satisfaction, and your performance standards could signal it’s time to...
Labor Inefficiencies Waste Your Hotel Managers’ Time
Hotel labor inefficiency robs managers of flexibility and insight, keeping them from interacting with their teams and guests as...
Employee Engagement: Mission Critical for Hotel Labor Productivity
Work force engagement is paramount. Without it, even the most advanced labor management solutions will fail to fully optimize a...
The Ultimate Hospitality Workforce Optimization Playbook
The Ultimate Hospitality Workforce Optimization Playbook is your roadmap to improving hotel labor performance in 7 essential steps.
IT'S TIME TO CHANGE YOUR P&L ANALYSIS
Published in Money, Inc. - Performance management is a term often used in discussions around improving an organization’s results....
Hotel Guest Satisfaction Is Impossible Without Workforce Optimization
Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...
The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or Recommend
Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...
The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...