June 2017 - Published in HRM Canada - Travis Peterson, Vice President of Talent at Towne Park, was interviewed by Human Resources Manager Canada about the impact cross-training employees has on their business. “Cross-training allows us to respond quickly to client needs and provides our associates with constant learning,” he tells HRM. [It] has given us the ability to be agile when responding to the ebb and flow of our business.” The cross-training approach has also enabled their organization to enjoy high retention rates and fill the majority of its open leadership positions by promoting from within. Peterson explained, “Implementing effective tools from our workforce management technology provider, Unifocus, helped us to overcome some of the biggest challenges with cross-training.
