Did You Furlough Your Labor Management System?
Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...
Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...
As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...
Hotel service and amenities have to be able to adjust with the market. They need quality service while allowing guests and...
Hoteliers must transition from triage to operations while providing the foundation needed to reduce the profitability gap as...
The damaging effects of the novel Coronavirus (COVID-19) are already upon us, and no country – nor industry – is safe from its...
Hotel labor inefficiency robs managers of flexibility and insight, keeping them from interacting with their teams and guests as...
Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...