Location: Dallas, TX (preferred). We are a blended office/work from home environment. Due to COVID we are currently remote.
Type: Full-Time
Job Description
Come be part of a growing company and help us create great applications for the hospitality industry. We support hotels, restaurants, casinos, and more, with our innovative web-based and mobile software suite. We are a small but growing team and you'll have opportunities to express yourself and make meaningful contributions to the products and the company as a whole.
The Partner Success Team is responsible for the timely, professional, thorough completion of incoming help desk tickets from our Partners, offering robust solutions, detailed explanations, recommendations, and professional customer service. This team is the ongoing face of UniFocus to our clients, and we truly value putting our Partners first.
Role & Responsibilities
- Answer inbound service calls, chats, and tickets submitted by internal & external users in a timely and professional manner.
- Be familiar with our proprietary systems (LMS, RMS, Survey, Time & Attendance, etc.).
- Provide basic training on products and features to Partners.
- Troubleshoot our complex workforce performance application.
- Be familiar with workforce management best practices.
- Troubleshoot basic PC issues and answer questions related to Java/Web Browser plugins and Network connectivity issues.
- Troubleshoot basic hardware issues related to our proprietary time clock and biometric scanning products.
- Apply a professional attitude and image for all internal and external customers, displaying a willingness to serve.
- Participate in weekly help desk reviews to determine ticket type trends.
- Identify methods for automating and reducing root causes for frequently occurring requests.
- Routinely and effectively operate internal systems such as Jira, Teams, Outlook, SQL Management Studio, Confluence, etc.
- Learn and share workforce management best practice skills.
- Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities and attending conferences, seminars, and workshops.
Qualifications & Education
- Robust oral and written communication skills
- Strong attention to deadlines and detail – ability to handle multiple tasks simultaneously
- Excellent interpersonal skills and the ability to work collaboratively and independently with minimal supervision.
- Ability to remain calm under pressure while being professional and thinking clearly
- Aptitude for analytical problem resolution and basic troubleshooting
- Path-of-least-resistance approach to problem solving
- Ability to occasionally work extended hours, including evenings and weekends, to meet project deadlines or resolve business-critical issues
- Intermediate SQL knowledge (complex query building a plus)
- Demonstrable evidence of an excellent attendance record
- Proven experience succeeding in a metrics-driven environment
- Knowledge of hotel/restaurant/other hospitality operations preferred
- Minimum 2 years of experience OR college degree in hospitality, management, finance, IT, or related field.Company Description
About UniFocus
UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting, revenue reporting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs.
UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or visit us on LinkedIn, Facebook, and Twitter.
We offer benefits such as paid time off, health/dental/vision/life/disability insurances, 401k, and tuition reimbursement.
Location: Carrollton, TX (preferred). We are a blended office/work from home environment. Due to COVID we are currently remote.
Type: Full-Time
Qualifications
- Sales or Lead Generation: 1 year (Preferred)
- US work authorization (Preferred)
Join the $4.3B workforce management industry with an established platform that is poised for significant growth. UniFocus is a best-in-class dynamic workforce management platform serving the hotel, restaurant, retail and healthcare industries. With innovation at its core, UniFocus is rapidly expanding through new product development and entry into new, lucrative markets.
Description
The Sales Development Representative's (SDR) primary responsibility is to enable the sale of our Workforce Management Solutions to hospitality-focused enterprise accounts. This position will require outbound phone calls, managing inbound and outbound email campaigns and workflows, setting appointments, and tight collaboration with Sales and Marketing department managers to generate new sales opportunities. We are looking for a collaborative and energetic individual, preferably with B2B software sales experience, to positively contribute to the sales and marketing teams' overall success. The product portfolio includes Hospitality Labor Management Systems, Forecasting and Scheduling, Budgeting, Time and Attendance, and Survey Solutions. UniFocus is a 20-year leader in workforce management that is expected to enter a tremendous growth stage. Our history has shown continued internal growth of our team members and career progression.
Role & Responsibilities
- Develop a clear understanding of our ideal customer, UniFocus products and services, and the buyer's journey through the sales pipeline.
- Research target accounts, identify key contacts and develop interest from those accounts to stimulate new sales opportunities
- Respond to inbound sales inquiries via email and phone with great attention to detail.
- Qualify and engage sales leads, supplying leads with adequate information to generate interest in follow-up calls from Sales Executives
- Help develop and execute a high-performance prospecting workflow, including but not limited to email campaign sequences, outbound call scripts, social media marketing, and other promotional activities and event.
- Set appointments for your assigned Sales Executives
- Work with your dedicated Sales Executives to identify ongoing strategic targets
Qualifications & Education Requirements
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
- Experience prospecting by email, phone, instant messaging, etc.
- BA/BS degree or relevant B2B marketing/sales experience
- Hospitality experience a plus in the hotel or restaurant industry
- Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company.
- High level of integrity and a strong commitment to building a successful company
- Ability to work independently as well as part of a team in a fast-paced environment
- Possesses the highest level of integrity, ethics, and honesty
- HubSpot (or other CRM software) and marketing automation experience highly preferred
PC proficiencies (Office Suites, Adobe, etc.)
About the Company
UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting, revenue reporting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs.
UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or visit us on LinkedIn, Facebook, and Twitter.
Location: Carrollton, TX (preferred). We are a blended office/work from home environment. Due to COVID we are currently remote.
Type: Full-Time
Qualifications
- Bachelor's (Preferred)
- Instructional Design: 3 years (Preferred)
- US work authorization (Preferred)
Full Job Description
The Opportunity
Join the $4.3B workforce management industry with an established platform that is poised for significant growth. UniFocus is a best-in-class dynamic workforce management platform serving the hotel, restaurant, retail and healthcare industries. With innovation at its core, UniFocus is rapidly expanding through new product development and entry into new, lucrative markets.
The Role
- Translate the user experience into easily consumable videos, materials and eLearning experiences that impact teams and increase the value of the leaner to his/her organization.
- Drive change; researching and suggesting new and creative approaches to delivering interactive content to learners.
- Author engaging instructor-led and eLearning content and course curriculum intended to teach a non-technical audience the use of our software products.
- Assess and identify gaps in current offerings - collaborating with experts, trainers and team members to fill those gaps with new content.
- Organize, distill and connect the conceptual ideas to the use of our products.
- Create realistic timelines that meet the needs of the business, resources and quality expectations.
- Provide a limited amount of virtual training delivery.
The Requirements
- Bachelor’s degree in Instructional Technology, Adult Learning, Graphic Design, Video Editing or related field
- 3-5 years experience in instructional design and content development of online learning, classroom and virtual training assets
- Direct experience writing scripts and producing educational videos
- Direct experience using eLearning authoring tools (Captivate, Camtasia, Storyline, etc.)
- Experience applying current industry research, learning tools, and trends to internal practices, helping to drive best practices within instructional design and delivery
- Experience using instructional design techniques to measure the effectiveness of training
- Passionate about learning and setting up others for success
- Someone who adapts well to change and thrives in an exciting, rapidly growing organization
- Ability to simplify complex topics and processes for learners
- Proficient in designing and developing technical learning materials
- Experience with gamification is a plus
About the Company
UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting, revenue reporting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs.
UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or visit us on LinkedIn, Facebook, and Twitter.
Location: Dallas, TX (preferred). We are a blended office/work from home environment. Due to COVID we are currently remote.
Type: Full-Time
Join the $4.3B workforce management industry with an established platform that is poised for significant growth. Unifocus is a best in class dynamic workforce management platform serving the hotel, restaurant, retail and healthcare industries. With innovation at its core, Unifocus is rapidly expanding through new product development and entry into new, lucrative markets. We are looking for an energetic leader that can help scale an established company with a solid foundation to $100M in the next 3 years.
Reporting to the Chief Operating Officer, the National Sales Director will join a strong team that values collaboration, communication and transparency. This role is accountable for driving profitable growth by developing geographically identified account prospects into customers using market development sales activities. The National Sales Director will develop and lead a dynamic, results-oriented go-to-market strategy in tune with the complexities of growing revenue by identifying, targeting, designing and selling the top named prospects and customers that can find value in UniFocus products and services.
Focused on accelerating customer acquisition, increasing expansion in key customers and maintain customer retention, the National Sales Director will develop a measurable, scalable, high-velocity, and proactive sales approach supported by a savvy market development and demand generation strategy. He/she will be responsible for covering the territory and developing the necessary resources to attain aggressive growth targets. This individual will spearhead UNIFOCUS’s response to RFP opportunities in their assigned region.
Strategic Value:
Generate revenue for UniFocus through new customer acquisition and expansion within existing customers. The job of a UniFocus Sales Director is to cross sell, upsell and expand our customer base in an assigned territory.
Role & Responsibilities
- Prospect new accounts based on an internal fit for UniFocus
- Engage in marketing initiatives for outbound activity such as email campaigns, social media, and trade shows when applicable to your territory.
- Meet with new prospects: live meetings, online meetings, conference calls, events, webinars and other initiatives to educate prospects on the value proposition of UniFocus.
- Convert new accounts to grow revenue.
- Expand product solutions with existing customers to improve wallet share.
- Consult with key customers to expand UniFocus revenues in the assigned territory.
- Properly account for all opportunities with documentation in UniFocus CRM.
Qualifications
- Possess high energy and activity levels
- Strong attention to deadlines and detail
- Capable of handling multiple tasks simultaneously and performing with minimal supervision
- Ability to articulate complex scenarios, simplifying them as needed
- Excellent interpersonal skills; ability to communicate with high level executives
- Robust oral and written communication and presentation skills, including preparing proposals
- Possess a “Hunter” versus a “Farmer” mentality (selling to new logos versus account management)
- Proven experience selling SaaS to companies with greater than 5,000 employees
- Minimum 5 years of experience selling enterprise applications to C-Level executives, including, but not limited to, Workforce Management, Human Capital Management, Supply Chain Management, and/or ERP solutions
- Significant use of Salesforce Sales Cloud or other enterprise CRM solution
- College degree in sales, business, marketing, hospitality, or related field with commensurate experience also considered.
Company Description
UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting, revenue reporting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs.
