Proactive, Automated, Hassle-Free Maintenance—Every Time with

Knowcross Maintenance

Knowcross Maintenance, now part of Unifocus, simplifies hotel maintenance with automated work orders, real-time tracking & predictive upkeep—reducing costs, minimizing downtime & keeping operations seamless.
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Streamlined Maintenance Solutions

Why Maintenance Feels Like a Never-Ending Battle?

  • Reactive Repairs – Small issues turn into costly breakdowns because problems aren't spotted early.
  • Paper Trails & Spreadsheets – Tracking maintenance manually is slow, error-prone & frustrating.
  • Delayed Turnarounds – Unclear task assignments leave rooms out of service longer than necessary.
  • Lack of Visibility – No real-time status updates mean miscommunication between teams.
Hotel Operation Management Software

How Knowcross Maintenance Fixes It All

  • Automated Work Orders – No more missed requests. Assign, track & resolve maintenance tickets instantly.
  • Proactive Maintenance Scheduling – Spot & prevent potential breakdowns before they impact operations.
  • Real-Time Task Tracking – Get full visibility into open, in-progress & completed jobs—right from your phone.
  • Mobile-First Approach – Your team stays connected with a cloud-based platform that works anywhere.
  • Smart Reporting & Compliance – Ensure safety, track performance & generate maintenance reports effortlessly.

Full Knowcross Suite

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Trusted by Leading Companies

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Tom Healy
Tom Healy

“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”

“Our decision to implement Unifocus in all hotels in our portfolio was simple - we saw significant productivity improvements in properties using Unifocus for workforce management over those not using the system. Additionally, Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term."
Tom Healy

Andre Zotoff, VP, Strategic Hotels
Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area.“

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

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Elliot Brandt, Corporate Manager, Great Wolf Resorts
Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question.“
Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

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Frequently Asked Questions

How does Knowcross Maintenance help reduce unplanned downtime in hotels?
Can Knowcross Maintenance integrate with my existing PMS and other hotel systems?
How does Knowcross Maintenance improve guest satisfaction?
What sets Knowcross Maintenance apart from other hotel maintenance platforms?
How does the mobile functionality of Knowcross Maintenance work?
Does Knowcross Maintenance support multi-property hotel groups?
How does Knowcross Maintenance ensure compliance with safety & operational standards?
Can Knowcross Maintenance help in labor cost optimization?
How quickly can Knowcross Maintenance be implemented in my hotel?
How can I see Knowcross Maintenance in action before committing?

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