Faster Responses, Happier Guests —Every Time with
Knowcross Service

Amplified Service Solutions
Why Operations Feel Disconnected & Inefficient?
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Requests Get Lost or Delayed – Manual tracking leads to miscommunication & slow response times.
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No Visibility into Service Requests – Staff doesn’t always know which tasks are pending or completed.
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Inconsistent Follow-Ups – Without automation, guests may not get updates on their requests.
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Operational Silos – Housekeeping, front desk & maintenance teams operate independently, causing delays.

How Knowcross Service Fixes It All
- Automated Request Assignment – Instantly assigns & tracks guest requests across departments.
- Real-Time Status Updates – Staff can update request progress from any mobile device.
- Smart Escalation Management – Urgent requests get prioritized & escalated automatically.
- Seamless Team Coordination – Connects front desk, housekeeping, & maintenance for faster response times.
- Analytics & Reporting – Gain insights into response times, service trends & guest feedback.
Full Knowcross Suite
Trusted by Leading Companies













Tom Healy
“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”
Tom Healy

Andre Zotoff
VP of Asset Management, Strategic Hotels & Resorts
“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”
“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.
Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area.“
Andre Zotoff
VP of Asset Management, Strategic Hotels & Resorts


Elliot Brandt
Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.
“A+ rating, no question.”
Elliot Brandt
Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

Frequently Asked Questions
Knowcross Service, now part of Unifocus, automates request assignments, sends real-time alerts to the right department & ensures staff can update request statuses instantly. This eliminates delays & improves response efficiency.
Absolutely! Knowcross Service manages all guest requests—including room service, housekeeping, maintenance, lost & found, special requests & complaints—in one centralized system.
Faster response times, proactive issue resolution & real-time status updates ensure guests feel heard & valued. This leads to higher satisfaction scores & positive online reviews.
Yes! The platform can log & manage guest requests in multiple languages, ensuring seamless communication for hotels serving international travelers.
The system provides detailed reports & analytics on response times, request resolution rates & team productivity, helping managers identify trends & optimize operations.

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