Retail is unique. Your shoppers are navigating an omnichannel experience, which is changing their expectations of the in-store experience and shifting demand across store operations. Unlike other service businesses, shopper interactions are usually initiated by your staff. Your challenge is to balance your shopper’s desire to browse with ensuring they have the right level of help for purchase decisions – and can make those purchases quickly when they are ready. Optimal staffing is critical to maximizing revenue. Using traditional labor management tools designed for manufacturing won't get you there.
UniFocus Workforce Performance Optimization is designed by a team with significant retail experience, using powerful technology and targeted tools to ensure you have the right staff with the right skills and attitudes, in the right place, at the right time. Whether you operate large department stores or small boutique concepts, we can help you engineer your standards and optimize workforce performance to deliver the right customer experience at the lowest possible costs.
Optimizing labor in the evolving retail market is complex. It requires precision, big data – and more time than managers have. UniFocus combines simplicity with innovation, using AI and automation to enable every manager to optimize their team’s schedule and productivity in a fraction of the time. Our modular, cloud-based suite gives you a comprehensive set of solutions for optimizing every facet of your workforce performance. Our unique architecture ensures you have the information needed to manage more effectively in real time. Your team is connected with mobile tools for managing schedules and communicating more easily. Smart, biometric time clocks support your rules and are fully integrated to reduce punch errors and ensure you know who is on the clock at all times. We uniquely integrate employee engagement as a strategic element of your workforce optimization – and enable you to measure market feedback so you know you're optimized to deliver on shopper expectations.
We consider every customer a partner. Our business is to know yours and to work together to drive measurable results: improved productivity, employee engagement, customer intent to return and recommend. By focusing on top- and bottom-line results, we help you achieve business results and increase asset value. We have consistently delivered results for thousands of customers for more than 20 years – we are committed to doing the same for you. So committed that we guarantee your ROI on our solutions. That’s the UniFocus Promise.