LABOR MANAGEMENT

We Help Managers Work Smarter

Your manager’s challenge: optimize staffing to meet the needs of the business from a quality and bottom line perspective while giving team members confidence that they can balance their work and personal lives. This requires busy managers to forecast demand accurately, align staffing with work rules and labor standards, keep track of team members’ availability, manage time-off requests, create schedules that work for everyone and effectively assess performance.

Give your managers the right tools to work smarter. With our intelligent algorithms, automated scheduling coupled with timely evaluation of results, turn hours of administrative work into minutes of refinement and continuous improvement. Smart, scalable solutions to keep your business moving forward.

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precise forecasting

AI-powered forecasting gives your managers an accurate foundation for revenue enhancement and scheduling that aligns with the demands of your business.

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Precision that Drives Productivity

Give your managers a forecast they can trust for planning and scheduling that meets your business needs each day of the week.

An accurate forecast is the starting point for managing labor effectively and driving business results. This is the UniFocus difference: easy-to-use tools powered by an intelligent engine that incorporates more data so managers forecast accurately and easily – using a variety of factors that drives labor – with built-in intelligence that gets more accurate with time.

  • The most advanced forecasting tool in the marketplace, integrating internal and external factors and industry-specific knowledge
  • Incorporate variables unique to locations based on volume and revenue
  • Advanced modeling gives greater insights, better precision, and reliable results when demand shifts and your workforce must adapt

accurate planning

Align staffing to the fluctuations and flow of demand while managing labor costs, ensuring you meet the needs of your customers, staff and your bottom line.

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Stay on Track Every Step of the Way

An insightful tool that equips your managers to handle fluctuating business demands and understand actual performance every day.

UniFocus Planning lets managers coordinate your workforce with a forward-looking, insightful tool that equips you to efficiently handle whatever your business demands relative to standards – keeping you on track every step of the way—saving time and money. Plan labor needs, matching staffing levels to accurate forecasts while incorporating guest service patterns.

An optimized schedule always starts with an accurate plan. LMS Planning helps managers calculate staffing needs with precision, incorporating fixed, semi-variable and variable labor requirements according to forecasted volumes. Our smart tools integrate your quality standards, labor requirement parameters, and forecasted demand, as well as different work rules to create a plan that optimizes the staffing of your workforce.

At the end of the day, we recap your business performance utilizing the actual volumes serviced coupled with the same Labor Standards used to complete your precise schedule. This gives managers a clear picture of how well they forecasted, scheduled, and utilized labor resources. LMS Planning creates a performance blueprint that is then tied to actual results, continually letting you better understand outcomes and improve your business.

Use LMS Planning to:

  • Optimize staff levels to customer demand based on volume forecasts
  • Incorporate quality and labor use standards
  • Accurately match labor to volume fluctuations

automated scheduling

Take the work out of balancing team member needs and fluctuating business volumes so managers spend minutes rather than hours on scheduling.

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Automated Scheduling That Aligns Your Team With Customer Demand

Simple-to-use workforce scheduling automatically optimizes productivity while tailoring the schedule to your business and staff’s specific needs.

Our on-demand scheduling makes it easy for managers to schedule employees with varying needs and availability, yet still meet forecasted business volumes. It takes other variables – job-specific rules, service level standards, labor regulations, individual employee skills, and others – into account to deliver an automated, seamless scheduling process that always maximizes efficiency and impact.

  • Reduce labor costs and improve customer satisfaction by quickly and accurately scheduling staff to customer demand
  • Graphically demonstrate the pattern of service required in relation to the hours scheduled to help managers ensure that staffing is aligned with demand for service
  • Incorporate staff availability and time off requests to eliminate scheduling conflicts
  • Customize schedules for business needs on a quarter hour basis

Real-Time Reporting

Utilizing at-a-glance dashboard technology based on real time data, managers quickly understand performance issues and can react to successes and improvement opportunities.

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Real-Time Reporting Made Easy

Real-time reporting makes it easy for managers to make smarter decisions, controlling costs and service quality. Staffing, scheduling, forecasting and cost issues are easily highlighted and can be managed from anywhere.

  • Clearly understand strengths and challenges of the operation in time to do something
  • Assess cause and effect of key results
  • Clarify quality versus cost concerns
  • Quantify the cost impact of managerial decisions
  • Give managers more time with guests/customers

impactful budgeting

Save time and money – link the daily labor standards used to operate the business to the budgeting process and parameters. Create a true flex (variable) budget that is easy to develop and accurately assesses key performance issues.

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Flexibility For Precision & Clarity in Your Labor Budget

Better Performance. Reduced Labor Costs. Flex Budgeting That Is Agile, Efficient, and Impacts Your Customer Service & Bottom Line.

Labor isn’t the cost of doing business. It’s an investment into success and growth, the source of innovation and every enterprise’s greatest asset. But it’s also your highest recurring cost and requires an accurate budget that integrates labor standards, business guidelines, and countless other variables. It needs to be fluid without sacrificing accuracy.

LMS Budgeting fills that critical void, giving managers the tools necessary to transform labor budgeting into insight and direction. Our solution integrates flex analysis to prepare periodic and annual budgets for revenues, volumes, labor costs, and all other expenses relative to both your real data and forecasted figures to show where you are and where you should be. With LMS Budgeting, managers no longer waste time and resources on incorrect or inaccurate variables but, can focus on factors that drive clear action and resolution.

LMS Budgeting is essential for evaluating performance and retaining flexibility to pivot when needed. It automatically adjusts labor costs and expenses to changes in business volumes while retaining precision and efficiency. By seamlessly integrating into our enterprise Budgeting system, it also creates continuity across enterprise budgeting functions and reports, illuminating the impact of labor and other costs in light of shifting demand along the way.

LMS Budgeting flexes with your business to help to keep you on track and provides a reliable labor budgeting solution --no matter where the marketplace takes you.

  • Budget with the same standards your company uses every day
  • Reduce confusion in your P&L reviews
  • Adjust your operations to meet your needs with anytime P&L vs. end of month
  • Create rolling forecasts and include “what if” scenarios
  • Incorporate quality standards that directly impact customer service
  • Compare real results over time to better understand variances
  • Accurately reflect impact of volume or rate changes with 30-, 60-, and 90-day updated forecasts

Mobile

Get your team connected so they can manage their schedules, respond to requests in real time, and communicate easily.

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Mobile First

A comprehensive workforce management solution in the palm of your hands. On-the-go access anytime, anywhere for a workplace that never stops.

The best mobile technologies provide mobility and agility without sacrificing impact and effect. The mobile-first strategy of our Labor Management System epitomizes that notion by letting you analyze and control everything from employee engagement and customer satisfaction surveys to scheduling and attendance, all in real time. It’s a powerful tool that lets you measure and increase performance, always staying connected to what matters while freeing valuable time and resources for managers.

Automated functions allow your management team to step away from their desks and spend more time with their staff and guests to infuse additional value into nearly every facet of operations. Last minute schedule changes, looming overtime issues, and enhanced communication are all integrated into our innovative mobile solution. We help keep your team connected and engaged, improving those critical communication lines between your enterprise and workforce.

With our LMS Mobile App, managers get all of the benefits of our standard system in a simple interface that fits in a pocket and always keeps you in the loop.

  • Find and maintain a better work/life balance with greater ease
  • Respond in real-time to last minute scheduling changes
  • Control overtime costs
  • Improve communication and employee engagement
  • Give managers more time with guests
  • Manage time and attendance from anywhere and at anytime
  • Understand performance results anytime, anywhere with easy one touch capabilities

The Tools, Training And Expertise You Need For Smarter Labor Management


We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.

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