advanced solutions. simplified.


labor optimization

beyond traditional labor management

optimize your services workforce

Your services business is dynamic.  The flow of customer demand shifts based on factors ranging from time of day or weather to school calendars or events in your city.  Traditional labor management solutions were built for manufacturing – not for optimizing a services workforce.

Welcome to the most advanced, cloud-based labor optimization platform designed specifically for services industries. We make it simple for your managers to solve complex forecasting, planning, scheduling, reporting, and budgeting challenges. Your operation will always be prepared to deliver the best service to your customers according to their schedules and demands at the lowest possible cost.

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precise forecasting

Generate accurate forecasts of customer volume and flow based on extensive internal and external factors. Smart algorithms increase your precision as the system gains greater insight over time.

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Chart Your Course With Precision

Minimize Surprises. Maximize Agility. Prepare Now For What Might Await You Down the Road.

An accurate forecast is the starting point of any effective labor management process. UniFocus gives our partners the ability to forecast any key business driver in operations, including everything from golf rounds and restaurants covers to room occupancy and departures. Simply put, if it drives your labor, we give you the insights needed to make more impactful decisions.

Rooted in our industry experience and driven by technology, UniFocus employs advanced algorithms—multivariable regression, rolling average models, or mathematical models—to leverage the power of prescient, far-reaching data. It’s a sophisticated approach embedded in a simple solution that only gets more accurate, creates more value with time and use.

Smart, accurate forecasting gives you a competitive edge by providing data-driven insights that intuition and simplistic models lack, pairing with your acumen and experience to guide your decision making in the face of twists and turns along the way. Precise forecasting amplifies the significance of automated scheduling, further freeing management to lead their teams, interact with your customers, and drive revenue.

  • UniFocus provides the most advanced forecasting tool in the marketplace, integrating internal and external factors that other tools simply cannot match.

  • Want to forecast reservations for a property near a ballpark during the offseason? UniFocus allows you to incorporate key variables that impact your revenues.

  • More data coupled with advanced modeling yields greater insights, better precision, and reliable results when demand shifts and your workforce must adapt.

accurate planning

Planning that helps you align staffing to the fluctuations and flow of customer demand so you maintain customer satisfaction while balancing employee engagement and labor costs.

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Precision Planning Creates Your Competitive Edge. Accurate Assessment Secures Your Future.

Take an accurate and reliable gauge of the workforce ahead with LMS Planning. Understand Actual Results in light of Performance Goals. Take action when others cannot.

LMS Planning lets you coordinate your workforce with a forward-looking, insightful tool that equips you to efficiently handle whatever your business demands relative to standards, keeping you on track every step of the way. Plan staffing needs with pinpoint accuracy throughout each day, matching staffing levels to accurate volume forecasts while incorporating guest service patterns, all in a least-cost structure. It’s the labor planning solution enterprises have long needed but only now get to realize.

Since an optimized schedule always starts with an accurate plan, LMS Planning calculates your staffing needs with precision, incorporating fixed, semi-variable and variable labor requirements according to forecasted volumes. Our advanced solutions integrate your quality standards, labor requirement parameters, and forecasted demand, as well as different work rules to create a plan that optimizes your workforce and staffing. We provide these functions and insights all while ensuring you consistently achieve your targeted customer perceptions.

And after each day, we recap your performance utilizing the actual volumes services coupled with the same Labor Use Standards used to complete your precision schedule. This gives you a clear picture of how well you forecasted, how well you scheduled, and how efficiently you expended labor resources to meet customer needs. LMS Planning creates performance blueprint tied to actual results that continually lets you better understand outcomes and improve.

Use LMS Planning to:

  • Optimize staff levels to customer demand based on volume forecasts

  • Incorporate quality and labor use standards

  • Match labor to volume fluctuations

automated scheduling

Drive revenue growth by having the right staff in the right place at the right time. Seamless workforce scheduling balances staff needs, maximizes employee productivity, optimizes service and increases quality.

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Automated, Seamless Scheduling That Aligns Your Team with Customer Demand

Seamless, simple-to-use workforce scheduling optimizes productivity, service, and quality while tailoring the schedule to your staff’s specific strengths.

Success in business is dependent on your ability to play to individual strengths, minimize weaknesses, and place the right people at a time and position to excel. Enterprises that optimize their scheduling equip themselves to maximize productivity and ensure customer satisfaction. LMS Scheduling balances staff needs with that optimized productivity, service, and quality to improve engagement and develop brand loyalty that drives revenue growth.

Our on-demand scheduling takes the complexity out of scheduling employees with varying needs and availability to meet forecasted business volumes. It takes all other possible variables—job-specific rules, service level standards, labor regulations, individual employee skills, and many others—into account to deliver an automated, seamless scheduling process that always maximizes efficiency and impact.

LMS Scheduling saves the countless hours previously devoted to intricate, complicated planning issues every week. In fact, if you routinely flex your scheduling around demand, LMS Scheduling will save you 60 – 70% of the time you ordinarily spend writing your schedule and with greater accuracy. It’s quite simply the best solution in the marketplace for enterprises to gain flexibility in scheduling and provides more time for customer interaction.

Use LMS Scheduling to:

  • Reduce labor costs and improve customer satisfaction by quickly and accurately scheduling staff to customer demand

  • Streamline training and simplify operations with easy-to-use schedule editor

  • Graphically demonstrate the pattern of service required in relation to the hours you’ve scheduled to help you ensure that your staffing is aligned with demand for service

  • Incorporate staff availability and time off requests to eliminate scheduling conflicts

  • Customize schedules for business needs on an hourly basis

Real-Time Reporting

View accurate daily and weekly business volume forecasts generated by at-a-glance, real-time data from an easy-to-understand dashboard.

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Real-Time Reporting

A comprehensive workforce management solution in the palm of your hands. On-the-go access anytime, anywhere for a workplace that never stops.

The best mobile technologies provide mobility and agility without sacrificing impact and effect. The mobile-first strategy of our Labor Management System epitomizes that notion by letting you analyze and control everything from employee engagement and customer satisfaction surveys to scheduling and attendance, all in real time. It’s a powerful tool that lets you measure and increase performance, always staying connected to what matters while freeing valuable time and resources for managers.

Automated functions allow your management team to step away from their desks and spend more time with their staff and guests to infuse additional value into nearly every facet of operations. Last minute schedule changes, looming overtime issues, and enhanced communication are all integrated into our innovative mobile solution. We help keep your team connected and engaged, improving those critical communication lines between your enterprise and workforce.

With our LMS Mobile App, you get all of the benefits of our standard system in a simple interface that fits in your pocket and always keeps you in the loop.

  • Find and maintain a better work/life balance with greater ease

  • Respond in real-time to last minute scheduling changes

  • Control overtime costs

  • Improve communication and employee engagement

  • Give managers more time with guests

  • Manage time and attendance from anywhere and at anytime

impactful budgeting

Optimize operations and achieve quality standards while operating in a least-cost labor environment. Use daily labor standards to evaluate performance, impact customer service, and adjust labor costs to business volumes.

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Flexibility For Precision & Clarity in Your Labor Budget

Better Performance. Reduced Labor Costs. Flex Budgeting That Is Agile, Efficient, and Impacts Your Customer Service & Bottom Line.

Labor isn’t the cost of doing business. It’s an investment into success and growth, the source of innovation and every enterprise’s greatest asset. But it’s also your highest recurring cost and requires a meticulous and accurate budget that integrates labor standards, business guidelines, and countless other variables. In other words, it needs to be fluid without sacrificing accuracy.

LMS Budgeting fills that critical void, giving our partners the tools necessary to transform labor budgeting into insight and direction. Our solution integrates flex analysis to prepare periodic and annual budgets for revenues, volumes, labor costs, and all other expenses relative to both your real data and forecasted figures to show where you are and where you should be. With LMS Budgeting, our partners no longer waste time and resources on incorrect or inaccurate variables but, instead, can focus on factors that drive clear action and resolution.

LMS Budgeting is essential for evaluating performance and retaining flexibility to pivot when needed. It automatically adjusts labor costs and expenses to changes in business volumes while retaining precision and efficiency. By seamlessly integrating into our enterprise Budgeting system, it also creates continuity across enterprise budgeting functions and reports, illuminating the impact of labor in light of shifting demand along the way.

LMS Budgeting flexes with you and your business helps to keep you on track and provides a reliable labor budgeting solution no matter where the marketplace takes you.

  • Budget with the same standards your company uses every day

  • Reduce confusion in your P&L

  • Adjust your operations to meet your needs with anytime P&L vs. end of month

  • Create rolling forecasts and include “what if” scenarios

  • Incorporate quality standards that directly impact customer service

  • Compare real results over time to better understand variances

  • Accurately reflect impact of volume or rate changes with 30-, 60-, and 90-day forecasts

Mobile

Get your team connected so they can manage their schedules, respond to requests in real time, and communicate easily.

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mobile first

A comprehensive workforce management solution in the palm of your hands. On-the-go access anytime, anywhere for a workplace that never stops.

The best mobile technologies provide mobility and agility without sacrificing impact and effect. The mobile-first strategy of our Labor Management System epitomizes that notion by letting you analyze and control everything from employee engagement and customer satisfaction surveys to scheduling and attendance, all in real time. It’s a powerful tool that lets you measure and increase performance, always staying connected to what matters while freeing valuable time and resources for managers.

Automated functions allow your management team to step away from their desks and spend more time with their staff and guests to infuse additional value into nearly every facet of operations. Last minute schedule changes, looming overtime issues, and enhanced communication are all integrated into our innovative mobile solution. We help keep your team connected and engaged, improving those critical communication lines between your enterprise and workforce.

With our LMS Mobile App, you get all of the benefits of our standard system in a simple interface that fits in your pocket and always keeps you in the loop.

  • Find and maintain a better work/life balance with greater ease

  • Respond in real-time to last minute scheduling changes

  • Control overtime costs

  • Improve communication and employee engagement

  • Give managers more time with guests

  • Manage time and attendance from anywhere and at anytime

the unifocus difference


UniFocus leverages people analytics data to continually ensure your enterprise has immediate, pertinent information that support growth and, just as importantly, a robust and healthy culture.More than a technology provider, we partner with you on an ongoing basis to provide the tools and know-how to constantly raise the bar on your workforce performance—all while delivering service levels that meet or exceed your customer expectations.

  • Customer Perception
  • Team Engagement
  • Management Skills
  • Employee Skills
  • Service Standards
  • Financial Goals
  • Local Market Conditions
  • Higher Customer Return
  • Increased Revenue
  • Greater Profitability
  • Increased Asset Value