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The Shaner Group Automates Guest Feedback with UniFocus!

September 2, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus’ guest satisfaction survey tool.  This solution will help the entire organization in determining what is most important to guests, and what fixes, if any, are the easiest to be made to increase satisfaction levels.  The robust data provided by this reporting was exactly what caught the attention of Brian Hockenbury, SVP of Operations at The Shaner Group.  “We love the reporting that GUESTScope™ provides us.  Plus, the flexibility that comes along with it is a huge plus.  Doing everything manually before took a while, and I’m sure we will now be able to look at everything from new perspectives.”  According to David Phillips, EVP Business Development at UniFocus, this was the exact intention of rolling out GUESTScope™.  “We know everybody is busy taking care of the guests and making sure everything is running smoothly.  If this is to happen, they cannot be spending time creating the reports themselves.  They should be able to receive the data with suggestions they can roll out to increase guest intent to recommend and return.”  

 

About The Shaner Group

Headquartered in State College, PA., Shaner Hotels is part of the Shaner Companies, a diversified, privately held company that owns and operates investments in the lodging, finance, energy and professional service sectors.  With more than $1 billion invested in hotel properties around the U.S. and abroad, Shaner Hotels current portfolio is comprised of more than 40 hotels with over 5,000 rooms in 12 states and two countries.  Over the past 40 years the company has also been engaged in both new development and redevelopment of more than 80 hotel projects with leading brand affiliations such as Marriott International, InterContinental Hotels, Choice and Hilton.

 

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