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Operational Task Management

UniFocus + Knowcross

The Knowcross suite of operations tools put ops management and execution in your hand. Boards, printouts, and clipboards can go in the recycling bin. The work that needs to get done in your operations is allocated and optimized for efficiency, assigned and tracked for accountability, and aggregated and reported for continuous improvement.

Double-digit productivity improvements, improved guest experience, reduced admin time, better tools for employees to use while they work. Happy employees, happy managers, happy guests, happy bottom line.

Precision That Drives Productivity

Give your managers a forecast they can trust for planning and scheduling that meets your business needs each day of the week.

An accurate forecast is the starting point for managing labor effectively and driving business results. This is the UniFocus difference: easy-to-use tools powered by an intelligent engine that incorporates more data so managers forecast accurately and easily – using a variety of factors that drives labor – with built-in intelligence that gets more accurate with time.

  • The most advanced forecasting tool in the marketplace, integrating internal and external factors and industry-specific knowledge
  • Incorporate variables unique to locations based on volume and revenue
  • Advanced modeling gives greater insights, better precision, and reliable results when demand shifts and your workforce must adapt

Stay On Track Every Step Of The Way

An insightful tool that equips your managers to handle fluctuating business demands and understand actual performance every day.

UniFocus Planning lets managers coordinate your workforce with a forward-looking, insightful tool that equips you to efficiently handle whatever your business demands relative to standards – keeping you on track every step of the way—saving time and money. Plan labor needs, matching staffing levels to accurate forecasts while incorporating guest service patterns.

An optimized schedule always starts with an accurate plan. LMS Planning helps managers calculate staffing needs with precision, incorporating fixed, semi-variable and variable labor requirements according to forecasted volumes. Our smart tools integrate your quality standards, labor requirement parameters, and forecasted demand, as well as different work rules to create a plan that optimizes the staffing of your workforce.

At the end of the day, we recap your business performance utilizing the actual volumes serviced coupled with the same Labor Standards used to complete your precise schedule. This gives managers a clear picture of how well they forecasted, scheduled, and utilized labor resources. LMS Planning creates a performance blueprint that is then tied to actual results, continually letting you better understand outcomes and improve your business.

Use LMS Planning to:

  • Optimize staff levels to customer demand based on volume forecasts
  • Incorporate quality and labor use standards
  • Accurately match labor to volume fluctuations

Automated Scheduling That Aligns Your Team With Customer Demand

Our on-demand scheduling makes it easy for managers to schedule employees with varying needs and availability, yet still meet forecasted business volumes. It takes other variables – job-specific rules, service level standards, labor regulations, individual employee skills, and others – into account to deliver an automated, seamless scheduling process that always maximizes efficiency and impact.

  • Reduce labor costs and improve customer satisfaction by quickly and accurately scheduling staff to customer demand
  • Graphically demonstrate the pattern of service required in relation to the hours scheduled to help managers ensure that staffing is aligned with demand for service
  • Incorporate staff availability and time off requests to eliminate scheduling conflicts
  • Customize schedules for business needs on a quarter hour basis

Real-Time Reporting Made Easy

Real-time reporting makes it easy for managers to make smarter decisions, controlling costs and service quality. Staffing, scheduling, forecasting and cost issues are easily highlighted and can be managed from anywhere.

  • Clearly understand strengths and challenges of the operation in time to do something
  • Assess cause and effect of key results
  • Clarify quality versus cost concerns
  • Quantify the cost impact of managerial decisions
  • Give managers more time with guests/customers

Flexibility For Precision & Clarity In Your Labor Budget

Better Performance. Reduced Labor Costs. Flex Budgeting That Is Agile, Efficient, and Impacts Your Customer Service & Bottom Line.

Labor isn’t the cost of doing business. It’s an investment into success and growth, the source of innovation and every enterprise’s greatest asset. But it’s also your highest recurring cost and requires an accurate budget that integrates labor standards, business guidelines, and countless other variables. It needs to be fluid without sacrificing accuracy.

LMS Budgeting fills that critical void, giving managers the tools necessary to transform labor budgeting into insight and direction. Our solution integrates flex analysis to prepare periodic and annual budgets for revenues, volumes, labor costs, and all other expenses relative to both your real data and forecasted figures to show where you are and where you should be. With LMS Budgeting, managers no longer waste time and resources on incorrect or inaccurate variables but, can focus on factors that drive clear action and resolution.

LMS Budgeting is essential for evaluating performance and retaining flexibility to pivot when needed. It automatically adjusts labor costs and expenses to changes in business volumes while retaining precision and efficiency. By seamlessly integrating into our enterprise Budgeting system, it also creates continuity across enterprise budgeting functions and reports, illuminating the impact of labor and other costs in light of shifting demand along the way.

LMS Budgeting flexes with your business to help to keep you on track and provides a reliable labor budgeting solution --no matter where the marketplace takes you.

  • Budget with the same standards your company uses every day
  • Reduce confusion in your P&L reviews
  • Adjust your operations to meet your needs with anytime P&L vs. end of month
  • Create rolling forecasts and include “what if” scenarios
  • Incorporate quality standards that directly impact customer service
  • Compare real results over time to better understand variances
  • Accurately reflect impact of volume or rate changes with 30-, 60-, and 90-day updated forecasts

Mobile First

A comprehensive workforce management solution in the palm of your hands. On-the-go access anytime, anywhere for a workplace that never stops.

The best mobile technologies provide mobility and agility without sacrificing impact and effect. The mobile-first strategy of our Labor Management System epitomizes that notion by letting you analyze and control everything from employee engagement and customer satisfaction surveys to scheduling and attendance, all in real time. It’s a powerful tool that lets you measure and increase performance, always staying connected to what matters while freeing valuable time and resources for managers.

Automated functions allow your management team to step away from their desks and spend more time with their staff and guests to infuse additional value into nearly every facet of operations. Last minute schedule changes, looming overtime issues, and enhanced communication are all integrated into our innovative mobile solution. We help keep your team connected and engaged, improving those critical communication lines between your enterprise and workforce.

With our LMS Mobile App, managers get all of the benefits of our standard system in a simple interface that fits in a pocket and always keeps you in the loop.

  • Find and maintain a better work/life balance with greater ease
  • Respond in real-time to last minute scheduling changes
  • Control overtime costs
  • Improve communication and employee engagement
  • Give managers more time with guests
  • Manage time and attendance from anywhere and at anytime
  • Understand performance results anytime, anywhere with easy one touch capabilities

Housekeeping Management in a Snap

Maximize staff productivity with Knowcross Housekeeping, where you can allocate tasks and assignments in a fully digital system. Optimized task lists are automatically created. Your unique standards, tracking and accountability are built in. Printouts and clipboards? Gone. Reprioritize and reallocate throughout the day to stay ahead, rather than wonder how you got behind at the end of the day. Real-time updates connected to your PMS keep everyone informed and on the same page.


Next-level Service

Want to deliver next-level guest service? Knowcross Service helps you automate guest requests and wow them. Requests are assigned to specific employees (who are qualified to make things happen), escalations and alerts mean you don’t miss any requests, and features like expected resolution time, property standards, photos for verification, robust reporting, and more mean you’ll only get better and better.


Guest List in the Palm of Your Hand

A digital, real-time guest sheet makes for proactive management. You can provide a high-touch experience to VIPs or previously recovered guests. Anticipate their wants and needs, and accommodate their preferences easier. Knowcross Service is a hotel-in-your-hand.


Glitches and Recovery, Handled

Track and resolve issues before the guest leaves your property to protect your reputation and ensure loyalty. Use alerts to proactively manage the guest experience. Increase accountability with visibility and escalation processes. And you’ll have a better understanding of the financial impacts to your business with reporting on recovery costs, sliced by types of issue and the source. With Knowcross Glitch. you not only solve the present issue, but prevent the next one.


Take the Pain Out of Maintenance

Put maintenance requests on autopilot by running them in a system where you can easily assign them to get the right person on the job, track progress, see photos of the issue, escalate with urgency, and identify recurring problems. With Knowcross Maintenance, automate, schedule and monitor maintenance action items that are completed less frequently to stay ahead of your property upkeep. Intelligently batch tasks during non-peak times to reduce downtime and increase staff productivity.

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Use Tools Tailored to YOUR Property

The Knowcross platform of tools plug into your PMS and other systems, creating a real-time, integrated ecosystem to future-proof your property. YOUR standards (from turnover cleaning time to number of pillows) fuel the system and automate and optimize tasks to meet YOUR guest experience expectations

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Get Proactive with Ops Management

Whether it’s a digital guest sheet in Knowcross Service, minibar tracking in Knowcross Housekeeping, recovery tracking with Knowcross Glitch, lost & found, maintenance tracking, or anything else in your operations, it’s all together. All modules have robust, customizable reports so you see what you need and not what you don’t. Insights let you manage and make decisions proactively rather than reactively.


Mobile Inspection

With everything living in one system, inspections live in the palm of your manager’s hand. As inspections happen, managers can log checklist items, add notes and photos that flow back into the task management system for seamless resolution.


The Tools, Training And Expertise You Need For Smarter Labor Management

We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.