There is huge pent-up demand for travel. This is good news for hotels, but the industry is facing a labor shortage. Hoteliers need to anticipate and be prepared to meet the changing guest experience and to draw employees back into the workforce.
One such way is to embrace technology to meet the needs and expectations of the next-gen hotel guest. Technology is disrupting the industry—so, put into practice strategies that will cultivate a better workplace culture for your employees to deliver exceptional customer experience.
