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Labor Inefficiencies Waste Your Hotel Managers’ Time

Operational inefficiency robs managers of flexibility, insight, and impact. Managers end u...

Employee Engagement: Mission Critical for Hotel Labor Productivity

  Employee engagement is an irreplaceable component of effective workforce performance. A ...

The Ultimate Hospitality Workforce Optimization Playbook

Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...

The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...

July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...

GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...

May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...

IT'S TIME TO CHANGE YOUR P&L ANALYSIS

May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...

Hotel Guest Satisfaction Is Impossible Without Workforce Optimization

Every hotelier understands the overwhelming importance of guest satisfaction. However, und...

The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...

A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...

The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies

Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...

EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC

By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...

OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...

TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR

December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...

BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE

November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in  Hotel Exe...

TIPS FOR BACKING UP YOUR DATA AND FILES: THE ULTIMATE TEST OF BEING PREPARE...

November 11-12, 2018 - Published in  The Hotel Experience – Almost anything can disrupt a ...

BEYOND NUMBERS: PUTTING BIG DATA TO WORK

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...

IS MOBILE LABOR MANAGEMENT DELIVERING?

September 7, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executi...

PIVOTING YOUR LABOR MANAGEMENT SYSTEM TO OPTIMIZE F&B REVENUE

August 26, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive...

WILL FAIR WORKWEEK LAWS DRIVE AUTOMATION?

March 2, 2018 – By Mark Heymann - Published in Modern Restaurant Management – The Fair Wor...

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