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Optimization Requires Knowing One's Guest ... But What Does That Take to Ac...

August 25, 2019 - Published in Hotel Business Review - An optimized hotel operation consis...

Which Labor Tasks Actually Deliver Value to Hotel Guests?

Yesterday’s guest expectations aren’t necessarily today’s or tomorrow’s. While expectation...

Hotel Labor Standards Must Evolve with Guest Expectations

When your labor force fails to live up to guest expectations, it can indicate a larger iss...

Labor Inefficiencies Waste Your Hotel Managers’ Time

Operational inefficiency robs managers of flexibility, insight, and impact. Managers end u...

Employee Engagement: Mission Critical for Hotel Labor Productivity

  Employee engagement is an irreplaceable component of effective workforce performance. A ...

The Ultimate Hospitality Workforce Optimization Playbook

Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...

The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...

July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...

GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...

May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...

IT'S TIME TO CHANGE YOUR P&L ANALYSIS

May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...

Hotel Guest Satisfaction Is Impossible Without Workforce Optimization

Every hotelier understands the overwhelming importance of guest satisfaction. However, und...

The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...

A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...

The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies

Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...

EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC

By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...

OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...

TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR

December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...

BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE

November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in  Hotel Exe...

TIPS FOR BACKING UP YOUR DATA AND FILES: THE ULTIMATE TEST OF BEING PREPARE...

November 11-12, 2018 - Published in  The Hotel Experience – Almost anything can disrupt a ...

BEYOND NUMBERS: PUTTING BIG DATA TO WORK

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...

IS MOBILE LABOR MANAGEMENT DELIVERING?

September 7, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executi...

PIVOTING YOUR LABOR MANAGEMENT SYSTEM TO OPTIMIZE F&B REVENUE

August 26, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive...

WILL FAIR WORKWEEK LAWS DRIVE AUTOMATION?

March 2, 2018 – By Mark Heymann - Published in Modern Restaurant Management – The Fair Wor...

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