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Are You Inviting COVID Into Your Workplace Through the Back Door?

There was once a time when the hospitality industry was, to some extent, considered recess...

How Hotels Can Use Tech to Recover

August 24, 2020 - Published in Hospitality Technology – There was once a time when the hos...

Your Team Needs to Feel Safe at Work - Now

Lawsuits against employers have exploded in the past four months, with more than 480 lawsu...

Bending Without Breaking: How Labor Flexibility Can Help Hotels Survive the...

July 14, 2020 - Published in Hotel Online - The COVID-19 pandemic isn’t going away anytime...

3 Steps You Should Be Taking to Help Keep Your Service Staff Safe and Healt...

Service industries have always given attention to staff safety, ensuring team members are ...

For Restaurants to Recover, Unions and Lawmakers Must Step Up

July 2020 - Published in FSR Magazine - By Mark Heymann, CEO, UniFocus - “We cannot choose...

How to Optimize Labor Management for COVID-19 Recovery

July 12, 2020– Published in Hotel Executive – For hotels and restaurants, optimizing labor...

3 Steps to Optimizing Staffing During COVID-19

July 2020 — Published in Hotel Business Week — By Mark Heymann, CEO, UniFocus - As we cont...

Hotels Must Implement New COVID-19 Labor Practices to Comply with Evolving ...

As millions of Americans are now venturing out from their homes to insert some semblance o...

Operating in the New Covid-19 Normal

#6 in the "Restaurants Post-COVID-19" series – Our objective with this series was to bring...

Did You Furlough Your Labor Management System?

A number of organizations that use a Labor Management System (LMS) or have implemented lab...

Understanding the Unique Issues Affecting Employee Engagement as Service Bu...

Prior to the COVID-19 crisis, employee engagement was a key strategy for hotels, restauran...

Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment

Guest expectations in hospitality and other service-based industries have always evolved w...

Managing the Back of the House in Post-COVID-19 Re-Opening

#5 in the "Restaurants Post-COVID-19" series. In previous posts in this series, we looked ...

The Restaurant Technology Guys Podcast Ep. 78- Ken Heymann from UniFocus

May 26, 2020 - Join Jeremy and Ken Heymann where they talk about the labor market and how ...

Keeping the Pulse of Your Staff as You Navigate to a “New Normal”

I’ve been discussing the process of bringing back staff with management in hotels and othe...

Adjustments to Managing Time and Attendance that Every Hotel And Restaurant...

The hospitality industry has begun to reopen, and over the coming months as staff returns ...

Taking Full Advantage of Available Demand with Post COVID-19 Restricted Res...

#4 in the "Restaurants Post-COVID-19" series. In prior articles we’ve addressed the FOH op...

Menu Engineering and Planning

#3 in the "Restaurants Post-COVID-19" series. In our previous posts, we have discussed con...

Cross-Training Hospitality Staff: A Key Strategy for Managing Through the P...

Cross-training/cross-utilization has always been one of the most important strategies util...

Pre-Opening Considerations for Restaurants in a COVID-19 Environment

#2 in the "Restaurants Post-COVID-19" series. Think back to when you first opened your res...

Reconsidering the Hotel Service Experience

I had a very interesting discussion with one of our partners last week regarding the exten...

Operating Restaurants in a Covid-19 Environment

#1 in the "Restaurants Post-COVID-19" series. As we slowly inch forward to our new normal,...

Do Minimum Shifts Apply in Today’s Environment?

April 30, 2020 - Forty plus years ago when I began consulting in the hospitality industry,...

Why ADR Needs to be Part of Your Labor Standards in Post-COVID Recovery

April 2020 - As the industry begins to focus on recovery from the dramatic negative impact...

What Hotels Can Do Today to Return to Profitability QuicklyPost-COVID-19

In the face of COVID-19 and the abrupt declines in business, the hospitality industry move...

An Equitable Approach: Finding Answers to COVID-19’s Economic Impact

March 17, 2020 - Published in Hospitality Technology - The damaging effects of the novel C...

Employee Engagement: Building on Feedback

In our most recent edition of FocusED, we discussed how critical employee engagement is to...

Dynamic Scheduling Solutions Make a Hospitality Manager's Life Easier

Managing in hospitality is hectic . There's so much to do, so many roles that have to work...

Labor Management From The Manager's Perspective

Hospitality managers feel the heat. They feel the pressure of rising labor costs weighing ...

Evolving Labor Management Requires New Tools & Perspectives for Hospitality

Change is constant – even in hospitality. Just when you think you have it figured out, gue...

One Size Does Not Fit All With a Hotel Labor Management

The hospitality industry is as varied as it is dynamic. Guest expectations differ between ...

Managing Labor as an Asset – DiamondRock Hospitality Achieves Stellar Resul...

Optimizing workforce performance through technology and refined processes creates value fo...

Employee Engagement is Critical to an Optimized Workforce

November 17, 2019 - Published in Hotel Business Review - Think about the last time you ask...

Optimization Requires Knowing One's Guest ... But What Does That Take to Ac...

August 25, 2019 - Published in Hotel Business Review - An optimized hotel operation consis...

Which Labor Tasks Actually Deliver Value to Hotel Guests?

Yesterday’s guest expectations aren’t necessarily today’s or tomorrow’s. While expectation...

Hotel Labor Standards Must Evolve with Guest Expectations

When your labor force fails to live up to guest expectations, it can indicate a larger iss...

Labor Inefficiencies Waste Your Hotel Managers’ Time

Operational inefficiency robs managers of flexibility, insight, and impact. Managers end u...

Employee Engagement: Mission Critical for Hotel Labor Productivity

  Employee engagement is an irreplaceable component of effective workforce performance. A ...

The Ultimate Hospitality Workforce Optimization Playbook

Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...

The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...

July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...

GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...

May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...

IT'S TIME TO CHANGE YOUR P&L ANALYSIS

May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...

Hotel Guest Satisfaction Is Impossible Without Workforce Optimization

Every hotelier understands the overwhelming importance of guest satisfaction. However, und...

The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...

A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...

The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies

Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...

EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC

By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...

OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...

TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR

December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...

BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE

November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in  Hotel Exe...

TIPS FOR BACKING UP YOUR DATA AND FILES: THE ULTIMATE TEST OF BEING PREPARE...

November 11-12, 2018 - Published in  The Hotel Experience – Almost anything can disrupt a ...

BEYOND NUMBERS: PUTTING BIG DATA TO WORK

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...

IS MOBILE LABOR MANAGEMENT DELIVERING?

September 7, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executi...

PIVOTING YOUR LABOR MANAGEMENT SYSTEM TO OPTIMIZE F&B REVENUE

August 26, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive...

WILL FAIR WORKWEEK LAWS DRIVE AUTOMATION?

March 2, 2018 – By Mark Heymann - Published in Modern Restaurant Management – The Fair Wor...

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