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Optimization: The Hotelier's Best Weapon...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

UniFocus names new sales and marketing l...

March 11, 2019 – UniFocus announces two strategic appointments to its leadership team that...

How the service industry can corral big ...

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

UniFocus reinforces leadership position ...

March 6, 2019 – UniFocus, the Dallas-based provider of the service industry’s most compreh...

Is Mobile Labor Management Delivering?

September 7, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executi...

Delivering Service in a Labor-Scarce Eco...

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...

Technology Leaders Offer Their Wish List...

December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...

Tips for Backing up Your Data and Files:...

November 11-12, 2018 - Published in  The Hotel Experience – Almost anything can disrupt a ...

Beyond Numbers: Putting Big Data to Work

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...

Beyond Rooms: Applying Yield Strategies ...

November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in  Hotel Exe...

How You Can Watch Costs Through Creative...

November 11-12, 2018 - Published in The Hotel Experience – Food and beverage is usually an...

How cross-training programs benefit hote...

September 7, 2018 - Published in Hotel Business – NATIONAL REPORT—At first glance, the ter...

Pivoting Your Labor Management System to...

August 26, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive...

Value-based healthcare models require a ...

July 28, 2018 - Published in Modern Healthcare – The drive to attain value-based care is r...

UniFocus Tip Pool offers solution to cha...

July, 2018 - Published in Today's Restaurant – UniFocus, the service industry's leading an...

How Hotels Can Get the Most Out of Techn...

June 28, 2018 - Published in CVENT Blog – Just because technology exists doesn’t mean that...

The Symbiotic Nature of Customer and Emp...

May 14, 2018 – Published in CMS Wire –Human resource management(HR) in the enterprise has ...

How to Gather Valuable Hotel Guest Feedb...

March 28, 2018 – Published in CVENT Blog – Today’s hotel guests have a wide range of feedb...

Accentuating the Positive: Influencing H...

February 28, 2018 - Published in CVENT Blog – “This place is the worst” is not the kind of...

Chicago Tribune names Holiday Inn Chicag...

February 26, 2018 – Holiday Inn Chicago Mart Plaza River North, a UniFocus partner with 52...

Will Fair Workweek laws drive automation...

March 2, 2018 – By Mark Heymann - Published in Modern Restaurant Management – The Fair Wor...

Dimension Development Partners with UniF...

February 13, 2018 – Published in Hotel Hospitality – Dimension Development Company is impl...

UniFocus Appoints News Sales and Marketi...

February 7, 2018 – Published in Hotel Online – Positioning itself for continued rapid grow...

Big Data - Are You Utilizing It, or Just...

December 17, 2017 – By Mark Heymann, Chairman &  CEO, UniFocus – Published in Hotel Execut...

UniFocus's Tip Pool Feature Provides Sim...

December 18, 2017 – Published in Hotel Online – UniFocus, the service industry’s leading a...

Four Strategies to Control a Hotel’s Lar...

October 27, 2017 – Published in Hospitality Technology – Hotel owners and operators are co...

Faster, Nimbler Performance: UniFocus Bo...

October 12, 2017 – Published in Hotel Online – UniFocus is adding hyper-converged infrastr...

Meet Barry Kaplan of UniFocus in Carroll...

September 28, 2017 - Published in Voyage Dallas - Today we’d like to introduce you to Barr...

Take the Pulse of Your Workforce

September 18, 2017 - Published in Asian Hospitality - New technology proves management's i...

UniFocus LMS introduces Mobile 2.0 for f...

September 7, 2017 - UniFocus, the Dallas-based provider of the service industry’s most com...

White Lodging Selects UniFocus’ Industry...

August 21, 2017 – Published in Hotel Online – White Lodging has selected UniFocus’ industr...

When Millennials Become Managers

August 2017 - By Mark Heymann, Chairman & CEO, Unifocus - Published in Hotel Business Revi...

UniFocus Survey Shows Correlation Betwee...

July 11, 2017 – Published in Hotel Online - Best Western Hotels & Resorts Partners with Un...

Boston Park Plaza uses pre-event surveys...

June 2017 - Published in Hotel Business - Let’s face it. Most of us skip the “answer surve...

The Future of Independent Contractors in...

June 2017 - By Mark Heymann - Published in Hotel Business Review - While the workplace con...

Discussions about the future of technolo...

  June 2017 – Published in LODGING Magazine - At our Annual Partner Conference, we discuss...

Should Your Company Consider Cross-Train...

June 2017 - Published in HRM Canada - Travis Peterson, Vice President of Talent at Towne P...

UniFocus Starts 2017 with a Formidable F...

April 25, 2017 – Published in Hotel Online - The service industry’s most comprehensive wor...

We're About Time

April 10, 2017 - Tracking employee time is an essential part of business in the service in...

Can Hotels Afford Not to Hire After a Mi...

April 2017 - By Mark Heymann - Hotel Business Review - As a growing number of cities and s...

UniFocus Promotes Celia Karseno to VP of...

March 13, 2017 – Published in Hotel Online - Celia Karseno has been promoted to vice presi...

Raising Operating Standards Through Trai...

February 28, 2017 - Published in Lodging Magazine - UniFocus—a system that assists service...

Arlo Hotels Adds UniFocus’ MEETINGScope ...

DALLAS – January 20, 2017 – Arlo Hotels said it added UniFocus’ survey system MEETINGScope...

Monarch Beach Resort Implements MEETINGS...

January 13, 2017 – Published in Hotel Online - The AAA Five-Diamond Monarch Beach Resort h...

UniFocus Launches Labor Management Syste...

November 29, 2016 – Published in Hotel Online – UniFocus, the Dallas-based provider of the...

The Walper Hotel Adds UniFocus’ GUESTSco...

November 17, 2016 – Published in Hotel Online – The Walper Hotel, a refined landmark hotel...

In Robust Third Quarter, 83 Properties A...

November 7, 2016 – Published in Hotel Online – Dallas-based UniFocus has posted another st...

UniFocus Named Most Innovative Labor Man...

UniFocus is pleased to announce that it has been awarded Most Innovative Labor Management ...

Technology to the Rescue?

October 2016 – Published in Human Resource Executive Online – Real-time scheduling wouldn'...

UniFocus Hosted Webinar on Predictable S...

Erratic employee schedules have recently been highlighted for the financial uncertainty an...

UniFocus adds new features to MEETINGSco...

UniFocus has released exciting enhancements to MEETINGScope, its feedback and analysis too...

UniFocus’ Advanced Training Courses Help...

August 10, 2016 – Published in Hotel Online – UniFocus, the Dallas-based provider of the s...

UniFocus Marks Strong Growth Quarter as ...

July 2016 – Published in Hotel Online - UniFocus marked an exceptionally strong growth qua...

Interview with a service industry robot

July 2016 - Published in HOTELS - While waiter robots have debuted with mixed results in A...

UniFocus Taps Information Security Exper...

Published in Hotel Online - July 6, 2016. UniFocus, the Dallas-based provider of the servi...

Engaging Millennials with Accessibility ...

June 2016 - Published in Hotel Business Review - by Mark Heymann - With the millennial gen...

Radisson Hotel Salt Lake City Downtown A...

June 30, 2016 - UniFocus is pleased to announce that Radisson Hotel Salt Lake City Downtow...

Meeting Planner Satisfaction News

June 30, 2016 - UniFocus is pleased to announce that Radisson Hotel Salt Lake City Downtow...

HM Article: How new technology is smooth...

June 2016 – Published in Hotel Management – Taking on new technology usually requires a si...

HBR Article: Advanced Scheduling Technol...

May 2016 - Published in Hotel Business Review - by Mark Heymann - A confluence of trends i...

Higher Wages Translates to Happier Custo...

May 2016 - By Ralph Varble - Many businesses choose to provide a higher hourly wage from t...

Cambria Hotels & Suites Taps UniFocus fo...

UniFocus is excited to announce that Cambria hotels & suites, an upscale division of Choic...

HBR Article: To Offset the Increase in M...

April 2016 - Published in Hotel Business Review - by Mark Heymann - Fourteen U.S. states s...

Hawaiian Hotels & Resorts selects UniFoc...

March 30, 2016 – Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its...

Why you need a Labor Management System -...

March 2016 - by Ken Heymann. Imagine that each time you check into a luxury hotel, a singl...

Measuring success and individual motivat...

March 2, 2016 - Published in Restaurant Hospitality - by Mark Heymann. With more restauran...

HBR Article: Top Line vs. Bottom Line an...

March 2016 - Published in Hotel Business Review - by Mark Heymann - The hotel industry spe...

UniFocus names Richard Moreau to Board o...

DALLAS – February 19, 2016 – UniFocus, the Dallas-based provider of the service industry’s...

Integrating Guest Surveys and Online Rev...

Social media reviews and guest surveys both offer valuable insights into customer satisfac...

Mark Heymann in Smart Supervision Newsle...

Coaching vs. Managing in the Age of the Millennial Already outnumbering boomers in the gen...

Ken Heymann in Hotel News Now

6 Tips to Promote Employee Team Building At a time of labor shortage and high turnover rat...

Mark Heymann article in Hotel Business R...

Value Engineering Labor: Cost Management in a Growing Economy Controlling labor costs is c...

SA Hospitality Group, UniFocus’ Newest P...

October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocu...

Mark Heymann article in Global Business ...

Click here to read Mark Heymann's latest article, Today’s Tri-Fold Approach to Workforce M...

Benchmark Hospitality Brings in Multiple...

September 30, 2015, Dallas, TX.  UniFocus is excited to announce its newest Loyalty partne...

UniFocus CEO, Mark Heymann, published in...

In his article “Spotlight on Service: Integrating Workforce Management with Employee Engag...

The Shaner Group Automates Guest Feedbac...

September 2, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus’ gues...

Hammock Dunes Club Hits a Hole in One wi...

August 3, 2015, Dallas, TX. Hammock Dunes Club has recently brought in UniFocus as its new...

B Hotels and Resorts Gets Unique Insight...

May 13, 2015, Dallas, TX. B Hotels & Resorts has now expanded its partnership with UniFocu...

UniFocus Repositions to Expand Total Wor...

Long proven in the field of hospitality, UniFocus now provides a globally integrated syste...

Innovative Labor Management Featured on ...

UniFocus’ Total Workforce Performance Solution Drives Customer Satisfaction   UniFocus is ...

Excel Employee Performance with STAFFSco...

Every individual employee on your team is unique.  This makes it challenging to know what ...

UniFocus Multilingual Applications Avail...

Managing a global workforce is at your fingertips with multi-lingual workforce management ...

Cultivating Employee Engagement Drives G...

Achieving employee satisfaction and retaining loyalty is a challenging balance.  When achi...

The Importance of Accurate Time and Atte...

Time is Money.  The Importance of Accurate Time and Attendance Tracking Want one easy way ...

Elevation Hotel and Spa Takes Guest Expe...

The Elevation Hotel and Spa in Crested Butte is delivering on its mission to provide the b...

5 Tips to Save Greater than 5% in Labor ...

Save >5% in Labor Costs  Perfecting Labor Standards Accurate Forecasting Proper Scheduling...

UniFocus’ “A+” BBB Rating Exhibits Commi...

UniFocus is proud to announce it received an “A+” rating from the Better Business Bureau (...

Fourwinds Resort and Marina uses UniFocu...

Fourwinds Resort and Marina now has an effective tool to increase guest satisfaction, driv...

UniFocus Selected by Red Robin® Restaura...

UniFocus has been selected by Red Robin® restaurants to deploy a labor management system t...

Trump Hotel Collection™ Reaches New Heig...

November 8, 2013 - Trump Hotel Collection has successfully implemented the industry’s lead...

UniFocus Enhances Labor Management Train...

Are you Always Playing your “A” Game when it Comes to Labor Management?   Is your organiza...

Venetian Macao Expands Reach and Custome...

The Venetian Macao-Resort-Hotel, Macao’s first integrated resort, is delivering on its mis...

INC recognizes UniFocus for Leading US J...

UniFocus, is a proud recipient of the 2013 Inc. Hire Power Awards, celebrating private com...

UniFocus Ensures Optimum Data Protection...

Technology has made companies more efficient, and has simplified and streamlined daily ope...

UniFocus’ U.S.-EU Safe Harbor Certificat...

Each year companies are conducting more of their daily operations and their dealings with ...

UniFocus Offers World Class Service to A...

In today’s economy it is essential to make sure every facet of a company is running effici...

Evaluating Hotel Guest Feedback in the A...

Beware of the move toward transparency. With all of the recent press touting the importanc...

UniFocus Donates Guest Survey System to ...

The Hole in the Wall Gang Camp is looking to amplify the experiences of the campers’ famil...

Vail Resorts Hospitality Secures Competi...

Vail Resorts Hospitality is maximizing their guests’ experience with the use of UniFocus’ ...

Prepare for The Affordable Care Act with...

The Affordable Care Act (ACA will significantly impact the way you manage and schedule lab...

What Drives Meeting Planners Loyalty to ...

How Independent hoteliers can better develop loyalty among meeting planners; In the final ...

How to Sway Luxury Event Meeting Planner...

Focus on Luxury Hoteliers in a four-part series about helping hoteliers understand which f...

Upscale Hotels -What Drives Meetings and...

HOTELS Magazine on Tuesday presents Part 2 in series on meetings business research conduct...

What Drives a Meeting Planner's Intent t...

HOTELS magazine features the first of a series of research reports from performance soluti...

Customer Comment and Sentiment Analytics...

Boost your ability to understand customer feedback with easy to use, real-time customer co...

MEETINGScope Dashboard Reporting Trainin...

The new MEETINGScope reporting dashboard provides you with a complete understanding of you...

UniFocus Lyncs Clients with our Dedicate...

Connections in an instant.  UniFocus Lyncs Partners Worldwide with our dedicated teams uti...

Empower Your Human Resources Department

Optimize HR Business Process.  Dallas, February 19, 2013 – UniFocus, the leading hospitali...

Do Your Managers Know How To Optimize La...

February, 4, 2013, B.I. Tools: Labor Standards Tutorials (LSTs.) UniFocus, the leading hos...

Take Control of Your Labor Management Sy...

Dallas, January 21, 2013 -  Strategic labor management has been widely recognized througho...

Drive Intent to Recommend with New UniFo...

Dallas – November 7th, 2012– It has been proven time and time again that retaining custome...

Timing is Right for DKN Hotels to Select...

Dallas, October 19, 2012 – UniFocus is pleased to announce that California-based hotel and...

Identify Revenue Opportunities with Inno...

Dallas, October 11, 2012 – Wouldn’t it be great to quickly visually identify revenue oppor...

UniFocus Survey Enhancements Increase Re...

Dallas, October 5, 2012 – UniFocus is pleased to introduce its newly enhanced mobile devic...

Glacier Park Chooses UniFocus’ Feedback ...

Dallas, September 26, 2012 – The management of Glacier Park, Inc., operator of nine lodges...

UniFocus Offers Management Leadership Co...

Dallas, September 20, 2012 – UniFocus is pleased to announce that it has expanded its trai...

Accelerate Your Performance with the New...

Dallas, September 7, 2012 – No more spreadsheets! With the premiere of UniFocus’ innovativ...

UniFocus’ Survey Solution Helps RIVUE Re...

Dallas – August 30, 2012 – RIVUE Restaurant & Lounge, located in The Galt House Hotel in L...

UniFocus Showcases User Benefits with Re...

Dallas – August 22, 2012 – UniFocus is pleased to announce it has re-launched its website....

Fishing for a Feedback Solution, Camp Ea...

Dallas, July 31, 2012 – Adding to its growing list of non-hospitality industry partners, U...

UniFocus Survey Solution Selected by Bri...

Dallas, July 19, 2012 - UniFocus is pleased to announce that Bria Communities, a family of...

Dashboard Analytics Key in Lake Lawn Res...

Dallas, July 12, 2012 - Having the right information readily available is an important par...

UniFocus’ GUESTScope Delivers Superior C...

Dallas, June 21, 2012 - Real-time whole portfolio performance and trending information at ...

Green Initiative at Coast Chilliwack Hot...

Dallas, June 14, 2012 - The Coast Chilliwack Hotel’s Prestons restaurant was looking for t...

UniFocus’ GUESTScope Survey Solution Sel...

Dallas, June 6, 2012 - UniFocus is pleased to announce that Black Bear Casino Resort, loca...

UniFocus Unveils Innovative Mobile Appli...

Dallas, May 22, 2012 - UniFocus is pleased to announce that it is in the final testing pha...

The Hotel at Arundel Preserve Utilizes U...

Dallas, March 20, 2012 - The opening of a luxury hotel can be a very trying time for an op...

STAFFScope Helps Dallas Convention and V...

Dallas, Feb. 28, 2012 - UniFocus is pleased to announce the Dallas Convention and Visitors...

UniFocus Partner, The Heathman Hotel, Ho...

Dallas, February 7, 2012 - UniFocus is pleased to announce that The Heathman Hotel, an ups...

Foxwoods Resort Casino Partners with Uni...

Dallas, January 5, 2012 - UniFocus today announced its partnership with Foxwoods Resort Ca...

Festiva Hospitality Group Selects UniFoc...

Dallas, December 13, 2011 - UniFocus today announced that Festiva Hospitality Group, one o...

The Betsy Utilizes GUESTScope™ to “Estab...

Dallas, December 8, 2011 - UniFocus today announced that The Betsy Hotel has dramatically ...

Palms Casino Resort Partners with UniFoc...

Dallas, June 29, 2011 - UniFocus today announced its partnership with Palms Casino Resort,...

The Statler Hotel Builds AAA Four Diamon...

Dallas, June 24, 2011 - UniFocus today announced The Statler Hotel at Cornell University h...

One Ocean Resort “Exceeds Expectations” ...

Dallas, June 8, 2011 - UniFocus today announced that One Ocean Resort Hotel & Spa, Northea...

Watson, R.M.™ Gives “Lightning-Fast” Acc...

Dallas, May 31, 2011 - UniFocus today announced the newest and most revolutionary release ...

Plus Services Company Sees Benefits from...

Dallas, May 20, 2011 - UniFocus today announced that its innovative Watson, R.M. Labor Man...

Lajitas Resort Raises the Bar for Servic...

Dallas, May 18, 2011 - UniFocus today announced that Lajitas Golf Resort and Spa is raisin...

The Gladstone Gets “Higher Intent to Ret...

Dallas, April 27, 2011 - UniFocus today announced that The Gladstone Hotel has dramaticall...

Ameristar Casinos Optimizes Workforce wi...

Dallas, March 2, 2011 - UniFocus today announced that its innovative workforce management ...

UniFocus LMS Dashboard Puts You in the D...

Dallas, February 23, 2011 - UniFocus today announced the availability of a new corporate-l...

Festiva Gets 90% Satisfaction Scores wit...

Dallas, February 18, 2011 - UniFocus today announced that Festiva Hospitality Group, one o...

GUESTScope™ Puts Critical Insight at You...

Dallas, January 27, 2011 - UniFocus today announced GUESTScope 5.0, which brings together ...

Holiday Isle Resort and Marina Selects G...

Dallas, January 25, 2011 - UniFocus today announced that Holiday Isle Resort and Marina in...

Fairmont Pittsburgh Implements UniFocus’...

Dallas, January 24, 2011 - UniFocus today announced that the Fairmont Pittsburgh has imple...

Peabody Orlando Builds 4-Star Service Cu...

Dallas, December 21, 2010 - UniFocus today announced that its industry-leading GUESTScope™...

Fisher Island Club Deploys UniFocus’ GUE...

Dallas, December 15, 2010 - Fisher Island Club, a world-class private island residential c...

Tropicana Entertainment Partners with Un...

Dallas, December 7, 2010 - UniFocus today announced its partnership with Tropicana Enterta...

The Manhattan at Times Square Hotel Sele...

Dallas, November 24, 2010 - UniFocus today announced that The Manhattan at Times Square Ho...

Tepic Management Group Deploys UniFocus’...

Dallas, November 10, 2010 - Tepic Management Group, one of the largest hotel management an...

Oyster Bay Beach Resort Selects UniFocus...

Dallas, October 27, 2010 - UniFocus today announced that Oyster Bay Beach Resort, one of t...

Elysian Selects UniFocus’ Smart Labor Ma...

Dallas, October 26, 2010 - UniFocus today announced that Elysian Hotel has selected the co...

Castle Hill Inn Deploys UniFocus’ GUESTS...

Dallas, September 29, 2010 - UniFocus today announced that Castle Hill Inn, a Relais & Châ...

Hotel del Coronado Sees Benefits from Wa...

Dallas, September 22, 2010 - UniFocus today announced that its innovative labor management...

Study: Mystery Shop Drives 2% Uptick in ...

Dallas, September 15, 2010 - A new case study shows how The Heathman Hotel in Kirkland boo...

UniFocus Study: 93 Percent of Hoteliers ...

Dallas, September 8, 2010 - A new study from UniFocus offers revealing insight regarding h...

Plus Services Company Partners with UniF...

Dallas, August 31, 2010 - UniFocus today announced that Plus Services Company has deployed...

Red Lion Hotels Implements UniFocus’ Wat...

Dallas, August 18, 2010 - UniFocus today announced that Red Lion Hotels Corporation (NYSE:...

Xanterra Parks & Resorts Deploys UniFocu...

Dallas, August 11, 2010 - UniFocus today announced that Xanterra Parks & Resorts, a GUESTS...

Hardage Group Management Deploys UniFocu...

Dallas, July 15, 2010 - UniFocus announced that Hardage Group Management, LLC (HGM) has de...

UniFocus’ Watson, R.M.™ Delivers End-to-...

Dallas, July 13, 2010 - UniFocus today announced its industry-leading Watson, R.M. Labor M...

UniFocus’ MEETINGScope™ Quantifies Reven...

Dallas, April 28, 2010 - UniFocus today announced the latest version of its industry leadi...

UniFocus Launches Global Online Training...

Dallas, March 11, 2010 - UniFocus, a global pioneer in the hospitality industry for perfor...

UniFocus Expands Global Footprint for Wa...

Dallas, February 18, 2010 - UniFocus, a global pioneer in the hospitality industry for per...

InterContinental Hotels & Resorts Partne...

Dallas, January 21, 2009 - UniFocus, a global pioneer in the hospitality industry for perf...

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