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UniFocus names new sales and marketing leadership team

March 11, 2019 – UniFocus announces two strategic appointments to its leadership team that...

UniFocus reinforces leadership position for service industry workforce opti...

March 6, 2019 – UniFocus, the Dallas-based provider of the service industry’s most compreh...

How You Can Watch Costs Through Creative F&B Initiatives

November 11-12, 2018 - Published in The Hotel Experience – Food and beverage is usually an...

How cross-training programs benefit hoteliers

September 7, 2018 - Published in Hotel Business – NATIONAL REPORT—At first glance, the ter...

Value-based healthcare models require a better-educated, patient-centered w...

July 28, 2018 - Published in Modern Healthcare – The drive to attain value-based care is r...

UniFocus Tip Pool offers solution to changing federal tip regulations

July, 2018 - Published in Today's Restaurant – UniFocus, the service industry's leading an...

How Hotels Can Get the Most Out of Technology’s Data Insights

June 28, 2018 - Published in CVENT Blog – Just because technology exists doesn’t mean that...

The Symbiotic Nature of Customer and Employee Experience

May 14, 2018 – Published in CMS Wire –Human resource management(HR) in the enterprise has ...

How to Gather Valuable Hotel Guest Feedback

March 28, 2018 – Published in CVENT Blog – Today’s hotel guests have a wide range of feedb...

Accentuating the Positive: Influencing Hotel Reviews

February 28, 2018 - Published in CVENT Blog – “This place is the worst” is not the kind of...

Chicago Tribune names Holiday Inn Chicago Mart Plaza River North #1 Top Wor...

February 26, 2018 – Holiday Inn Chicago Mart Plaza River North, a UniFocus partner with 52...

UniFocus Appoints News Sales and Marketing Leadership

February 7, 2018 – Published in Hotel Online – Positioning itself for continued rapid grow...

Dimension Development Partners with UniFocus to Optimize Workforce Performa...

February 13, 2018 – Published in Hotel Hospitality – Dimension Development Company is impl...

Big Data - Are You Utilizing It, or Just Looking at Numbers?

December 17, 2017 – By Mark Heymann, Chairman &  CEO, UniFocus – Published in Hotel Execut...

UniFocus's Tip Pool Feature Provides Simple Solutions to Changing Federal T...

December 18, 2017 – Published in Hotel Online – UniFocus, the service industry’s leading a...

Four Strategies to Control a Hotel’s Largest Variable Expense: Labor

October 27, 2017 – Published in Hospitality Technology – Hotel owners and operators are co...

Faster, Nimbler Performance: UniFocus Boosts Industry-Leading Workforce Man...

October 12, 2017 – Published in Hotel Online – UniFocus is adding hyper-converged infrastr...

Meet Barry Kaplan of UniFocus in Carrollton

September 28, 2017 - Published in Voyage Dallas - Today we’d like to introduce you to Barr...

Take the Pulse of Your Workforce

September 18, 2017 - Published in Asian Hospitality - New technology proves management's i...

UniFocus LMS introduces Mobile 2.0 for faster, more flexible scheduling on-...

September 7, 2017 - UniFocus, the Dallas-based provider of the service industry’s most com...

White Lodging Selects UniFocus’ Industry-Leading Labor Management Solution ...

August 21, 2017 – Published in Hotel Online – White Lodging has selected UniFocus’ industr...

When Millennials Become Managers

August 2017 - By Mark Heymann, Chairman & CEO, Unifocus - Published in Hotel Business Revi...

UniFocus Survey Shows Correlation Between Employee Engagement and Guest Sat...

July 11, 2017 – Published in Hotel Online - Best Western Hotels & Resorts Partners with Un...

Boston Park Plaza uses pre-event surveys to enhance meetings

June 2017 - Published in Hotel Business - Let’s face it. Most of us skip the “answer surve...

The Future of Independent Contractors in the Hospitality Industry

June 2017 - By Mark Heymann - Published in Hotel Business Review - While the workplace con...

Discussions about the future of technology in the Hospitality Industry

  June 2017 – Published in LODGING Magazine - At our Annual Partner Conference, we discuss...

Should Your Company Consider Cross-Training

June 2017 - Published in HRM Canada - Travis Peterson, Vice President of Talent at Towne P...

UniFocus Starts 2017 with a Formidable First Quarter, Gaining 17 New Client...

April 25, 2017 – Published in Hotel Online - The service industry’s most comprehensive wor...

We're About Time

April 10, 2017 - Tracking employee time is an essential part of business in the service in...

Can Hotels Afford Not to Hire After a Minimum Wage Hike?

April 2017 - By Mark Heymann - Hotel Business Review - As a growing number of cities and s...

UniFocus Promotes Celia Karseno to VP of Technology Utilization

March 13, 2017 – Published in Hotel Online - Celia Karseno has been promoted to vice presi...

Raising Operating Standards Through Training

February 28, 2017 - Published in Lodging Magazine - UniFocus—a system that assists service...

Arlo Hotels Adds UniFocus’ MEETINGScope to Its New York Properties

DALLAS – January 20, 2017 – Arlo Hotels said it added UniFocus’ survey system MEETINGScope...

Monarch Beach Resort Implements MEETINGScope to Gauge Planner Feedback

January 13, 2017 – Published in Hotel Online - The AAA Five-Diamond Monarch Beach Resort h...

UniFocus Launches Labor Management System Tailored to the Select-Service Ho...

November 29, 2016 – Published in Hotel Online – UniFocus, the Dallas-based provider of the...

The Walper Hotel Adds UniFocus’ GUESTScope & STAFFScope

November 17, 2016 – Published in Hotel Online – The Walper Hotel, a refined landmark hotel...

In Robust Third Quarter, 83 Properties Add UniFocus Solutions, from Employe...

November 7, 2016 – Published in Hotel Online – Dallas-based UniFocus has posted another st...

UniFocus Named Most Innovative Labor Management System and Best for Busines...

UniFocus is pleased to announce that it has been awarded Most Innovative Labor Management ...

Technology to the Rescue?

October 2016 – Published in Human Resource Executive Online – Real-time scheduling wouldn'...

UniFocus Hosted Webinar on Predictable Schedules: Why They Matter & How to ...

Erratic employee schedules have recently been highlighted for the financial uncertainty an...

UniFocus adds new features to MEETINGScope

UniFocus has released exciting enhancements to MEETINGScope, its feedback and analysis too...

UniFocus’ Advanced Training Courses Help Users Harness the Full Power of Wo...

August 10, 2016 – Published in Hotel Online – UniFocus, the Dallas-based provider of the s...

UniFocus Marks Strong Growth Quarter as Managers Increasingly Turn to Staff...

July 2016 – Published in Hotel Online - UniFocus marked an exceptionally strong growth qua...

Interview with a service industry robot

July 2016 - Published in HOTELS - While waiter robots have debuted with mixed results in A...

UniFocus Taps Information Security Expert Patrick Glennon to Spearhead New ...

Published in Hotel Online - July 6, 2016. UniFocus, the Dallas-based provider of the servi...

Engaging Millennials with Accessibility and Consistency

June 2016 - Published in Hotel Business Review - by Mark Heymann - With the millennial gen...

Radisson Hotel Salt Lake City Downtown Adds MEETINGScope

June 30, 2016 - UniFocus is pleased to announce that Radisson Hotel Salt Lake City Downtow...

Meeting Planner Satisfaction News

June 30, 2016 - UniFocus is pleased to announce that Radisson Hotel Salt Lake City Downtow...

HM Article: How new technology is smoothing hotel operations behind the sce...

June 2016 – Published in Hotel Management – Taking on new technology usually requires a si...

HBR Article: Advanced Scheduling Technology is Critical in Today's Dynamic ...

May 2016 - Published in Hotel Business Review - by Mark Heymann - A confluence of trends i...

Higher Wages Translates to Happier Customers

May 2016 - By Ralph Varble - Many businesses choose to provide a higher hourly wage from t...

Cambria Hotels & Suites Taps UniFocus for Improving Meeting/Event Satisfact...

UniFocus is excited to announce that Cambria hotels & suites, an upscale division of Choic...

HBR Article: To Offset the Increase in Minimum Wage, Focus on Productivity

April 2016 - Published in Hotel Business Review - by Mark Heymann - Fourteen U.S. states s...

Hawaiian Hotels & Resorts selects UniFocus for hospitality-specific labor m...

March 30, 2016 – Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its...

Why you need a Labor Management System - An Introduction

March 2016 - by Ken Heymann. Imagine that each time you check into a luxury hotel, a singl...

Measuring success and individual motivation in a post-tipping age

March 2, 2016 - Published in Restaurant Hospitality - by Mark Heymann. With more restauran...

HBR Article: Top Line vs. Bottom Line and the Effect on Market Share

March 2016 - Published in Hotel Business Review - by Mark Heymann - The hotel industry spe...

UniFocus names Richard Moreau to Board of Directors

DALLAS – February 19, 2016 – UniFocus, the Dallas-based provider of the service industry’s...

Integrating Guest Surveys and Online Reviews: A Two-Pronged Approach to Gre...

Social media reviews and guest surveys both offer valuable insights into customer satisfac...

Mark Heymann in Smart Supervision Newsletter

Coaching vs. Managing in the Age of the Millennial Already outnumbering boomers in the gen...

Ken Heymann in Hotel News Now

6 Tips to Promote Employee Team Building At a time of labor shortage and high turnover rat...

Mark Heymann article in Hotel Business Review

Value Engineering Labor: Cost Management in a Growing Economy Controlling labor costs is c...

SA Hospitality Group, UniFocus’ Newest Partner Brings in Time and Attendanc...

October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocu...

Mark Heymann article in Global Business and Organizational Excellence

Click here to read Mark Heymann's latest article, Today’s Tri-Fold Approach to Workforce M...

Benchmark Hospitality Brings in Multiple UniFocus Solutions

September 30, 2015, Dallas, TX.  UniFocus is excited to announce its newest Loyalty partne...

UniFocus CEO, Mark Heymann, published in recent issue of "Global Business a...

In his article “Spotlight on Service: Integrating Workforce Management with Employee Engag...

The Shaner Group Automates Guest Feedback with UniFocus!

September 2, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus’ gues...

Hammock Dunes Club Hits a Hole in One with Time and Attendance by UniFocus!

August 3, 2015, Dallas, TX. Hammock Dunes Club has recently brought in UniFocus as its new...

B Hotels and Resorts Gets Unique Insight by Choosing MEETINGScope™ from Uni...

May 13, 2015, Dallas, TX. B Hotels & Resorts has now expanded its partnership with UniFocu...

UniFocus Repositions to Expand Total Workforce Performance Platform Across ...

Long proven in the field of hospitality, UniFocus now provides a globally integrated syste...

Innovative Labor Management Featured on Corporate Review

UniFocus’ Total Workforce Performance Solution Drives Customer Satisfaction   UniFocus is ...

Excel Employee Performance with STAFFScope™

Every individual employee on your team is unique.  This makes it challenging to know what ...

UniFocus Multilingual Applications Available in over 100 Countries

Managing a global workforce is at your fingertips with multi-lingual workforce management ...

Cultivating Employee Engagement Drives Growth

Achieving employee satisfaction and retaining loyalty is a challenging balance.  When achi...

The Importance of Accurate Time and Attendance Tracking

Time is Money.  The Importance of Accurate Time and Attendance Tracking Want one easy way ...

Elevation Hotel and Spa Takes Guest Experience to a Higher Level with UniFo...

The Elevation Hotel and Spa in Crested Butte is delivering on its mission to provide the b...

5 Tips to Save Greater than 5% in Labor Costs

Save >5% in Labor Costs  Perfecting Labor Standards Accurate Forecasting Proper Scheduling...

UniFocus’ “A+” BBB Rating Exhibits Commitment to Customers

UniFocus is proud to announce it received an “A+” rating from the Better Business Bureau (...

Fourwinds Resort and Marina uses UniFocus Guest Satisfaction Survey To Leve...

Fourwinds Resort and Marina now has an effective tool to increase guest satisfaction, driv...

UniFocus Selected by Red Robin® Restaurants for Industry-Leading Workforce ...

UniFocus has been selected by Red Robin® restaurants to deploy a labor management system t...

Trump Hotel Collection™ Reaches New Heights of Productivity with UniFocus L...

November 8, 2013 - Trump Hotel Collection has successfully implemented the industry’s lead...

UniFocus Enhances Labor Management Training Program

Are you Always Playing your “A” Game when it Comes to Labor Management?   Is your organiza...

Venetian Macao Expands Reach and Customer Insights with UniFocus Guest Sati...

The Venetian Macao-Resort-Hotel, Macao’s first integrated resort, is delivering on its mis...

INC recognizes UniFocus for Leading US Job Creation with 2013 Hire Power Aw...

UniFocus, is a proud recipient of the 2013 Inc. Hire Power Awards, celebrating private com...

UniFocus Ensures Optimum Data Protection with Opening of Second Colocation ...

Technology has made companies more efficient, and has simplified and streamlined daily ope...

UniFocus’ U.S.-EU Safe Harbor Certification Indicates Commitment to Data Se...

Each year companies are conducting more of their daily operations and their dealings with ...

UniFocus Offers World Class Service to All Clients with Certified Project M...

In today’s economy it is essential to make sure every facet of a company is running effici...

Evaluating Hotel Guest Feedback in the Age of Online Reviews

Beware of the move toward transparency. With all of the recent press touting the importanc...

UniFocus Donates Guest Survey System to The Hole in the Wall Gang Camp

The Hole in the Wall Gang Camp is looking to amplify the experiences of the campers’ famil...

Vail Resorts Hospitality Secures Competitive Edge with Meeting Planner Feed...

Vail Resorts Hospitality is maximizing their guests’ experience with the use of UniFocus’ ...

Prepare for The Affordable Care Act with Labor Management Systems by UniFoc...

The Affordable Care Act (ACA will significantly impact the way you manage and schedule lab...

What Drives Meeting Planners Loyalty to Independents?

How Independent hoteliers can better develop loyalty among meeting planners; In the final ...

How to Sway Luxury Event Meeting Planners

Focus on Luxury Hoteliers in a four-part series about helping hoteliers understand which f...

Upscale Hotels -What Drives Meetings and Intent to Recommend?

HOTELS Magazine on Tuesday presents Part 2 in series on meetings business research conduct...

What Drives a Meeting Planner's Intent to Return?

HOTELS magazine features the first of a series of research reports from performance soluti...

Customer Comment and Sentiment Analytics is now Easy to Use and Affordable ...

Boost your ability to understand customer feedback with easy to use, real-time customer co...

MEETINGScope Dashboard Reporting Training

The new MEETINGScope reporting dashboard provides you with a complete understanding of you...

UniFocus Lyncs Clients with our Dedicated Teams Worldwide

Connections in an instant.  UniFocus Lyncs Partners Worldwide with our dedicated teams uti...

Empower Your Human Resources Department

Optimize HR Business Process.  Dallas, February 19, 2013 – UniFocus, the leading hospitali...

Do Your Managers Know How To Optimize Labor?

February, 4, 2013, B.I. Tools: Labor Standards Tutorials (LSTs.) UniFocus, the leading hos...

Take Control of Your Labor Management Systems

Dallas, January 21, 2013 -  Strategic labor management has been widely recognized througho...

Drive Intent to Recommend with New UniFocus Training Class

Dallas – November 7th, 2012– It has been proven time and time again that retaining custome...

Timing is Right for DKN Hotels to Select UniFocus’ Time and Attendance

Dallas, October 19, 2012 – UniFocus is pleased to announce that California-based hotel and...

Identify Revenue Opportunities with Innovative Reporting Dashboard from Uni...

Dallas, October 11, 2012 – Wouldn’t it be great to quickly visually identify revenue oppor...

UniFocus Survey Enhancements Increase Response Rates by Making Mobile Surve...

Dallas, October 5, 2012 – UniFocus is pleased to introduce its newly enhanced mobile devic...

Glacier Park Chooses UniFocus’ Feedback Survey Solution

Dallas, September 26, 2012 – The management of Glacier Park, Inc., operator of nine lodges...

UniFocus Offers Management Leadership Courses as Part of Expanded Training ...

Dallas, September 20, 2012 – UniFocus is pleased to announce that it has expanded its trai...

Accelerate Your Performance with the New BI Tool from UniFocus

Dallas, September 7, 2012 – No more spreadsheets! With the premiere of UniFocus’ innovativ...

UniFocus’ Survey Solution Helps RIVUE Restaurant & Lounge WOW its Patrons

Dallas – August 30, 2012 – RIVUE Restaurant & Lounge, located in The Galt House Hotel in L...

UniFocus Showcases User Benefits with Redesigned Website – www.unifocus.com

Dallas – August 22, 2012 – UniFocus is pleased to announce it has re-launched its website....

Fishing for a Feedback Solution, Camp Eagle Reels in UniFocus

Dallas, July 31, 2012 – Adding to its growing list of non-hospitality industry partners, U...

UniFocus Survey Solution Selected by Bria Communities to Gain Feedback From...

Dallas, July 19, 2012 - UniFocus is pleased to announce that Bria Communities, a family of...

Dashboard Analytics Key in Lake Lawn Resort’s Selection of UniFocus’ Guest ...

Dallas, July 12, 2012 - Having the right information readily available is an important par...

UniFocus’ GUESTScope Delivers Superior Corporate Level Intelligence With In...

Dallas, June 21, 2012 - Real-time whole portfolio performance and trending information at ...

Green Initiative at Coast Chilliwack Hotel’s Prestons Restaurant Supported ...

Dallas, June 14, 2012 - The Coast Chilliwack Hotel’s Prestons restaurant was looking for t...

UniFocus’ GUESTScope Survey Solution Selected By Black Bear Casino Resort

Dallas, June 6, 2012 - UniFocus is pleased to announce that Black Bear Casino Resort, loca...

UniFocus Unveils Innovative Mobile Applications

Dallas, May 22, 2012 - UniFocus is pleased to announce that it is in the final testing pha...

The Hotel at Arundel Preserve Utilizes UniFocus Survey Feedback to Establis...

Dallas, March 20, 2012 - The opening of a luxury hotel can be a very trying time for an op...

STAFFScope Helps Dallas Convention and Visitors Bureau Achieve Top 40 Place...

Dallas, Feb. 28, 2012 - UniFocus is pleased to announce the Dallas Convention and Visitors...

UniFocus Partner, The Heathman Hotel, Honored With Spot on TripAdvisor’s 20...

Dallas, February 7, 2012 - UniFocus is pleased to announce that The Heathman Hotel, an ups...

Foxwoods Resort Casino Partners with UniFocus to Conduct Comprehensive GUES...

Dallas, January 5, 2012 - UniFocus today announced its partnership with Foxwoods Resort Ca...

Festiva Hospitality Group Selects UniFocus as Comprehensive Feedback Provid...

Dallas, December 13, 2011 - UniFocus today announced that Festiva Hospitality Group, one o...

The Betsy Utilizes GUESTScope™ to “Establish Repeat Clientele”

Dallas, December 8, 2011 - UniFocus today announced that The Betsy Hotel has dramatically ...

Palms Casino Resort Partners with UniFocus

Dallas, June 29, 2011 - UniFocus today announced its partnership with Palms Casino Resort,...

The Statler Hotel Builds AAA Four Diamond Service Culture

Dallas, June 24, 2011 - UniFocus today announced The Statler Hotel at Cornell University h...

One Ocean Resort “Exceeds Expectations” — with MEETINGScope™

Dallas, June 8, 2011 - UniFocus today announced that One Ocean Resort Hotel & Spa, Northea...

Watson, R.M.™ Gives “Lightning-Fast” Access to Labor Metrics

Dallas, May 31, 2011 - UniFocus today announced the newest and most revolutionary release ...

Plus Services Company Sees Benefits from Watson, R.M.™

Dallas, May 20, 2011 - UniFocus today announced that its innovative Watson, R.M. Labor Man...

Lajitas Resort Raises the Bar for Service—with GUESTScope™

Dallas, May 18, 2011 - UniFocus today announced that Lajitas Golf Resort and Spa is raisin...

The Gladstone Gets “Higher Intent to Return” with GUESTScope™

Dallas, April 27, 2011 - UniFocus today announced that The Gladstone Hotel has dramaticall...

Ameristar Casinos Optimizes Workforce with UniFocus’ LMS

Dallas, March 2, 2011 - UniFocus today announced that its innovative workforce management ...

UniFocus LMS Dashboard Puts You in the Driver’s Seat!

Dallas, February 23, 2011 - UniFocus today announced the availability of a new corporate-l...

Festiva Gets 90% Satisfaction Scores with UniFocus

Dallas, February 18, 2011 - UniFocus today announced that Festiva Hospitality Group, one o...

GUESTScope™ Puts Critical Insight at Your Fingertips

Dallas, January 27, 2011 - UniFocus today announced GUESTScope 5.0, which brings together ...

Holiday Isle Resort and Marina Selects GUESTScope™

Dallas, January 25, 2011 - UniFocus today announced that Holiday Isle Resort and Marina in...

Fairmont Pittsburgh Implements UniFocus’ Watson, R.M.™

Dallas, January 24, 2011 - UniFocus today announced that the Fairmont Pittsburgh has imple...

Peabody Orlando Builds 4-Star Service Culture with GUESTScope™

Dallas, December 21, 2010 - UniFocus today announced that its industry-leading GUESTScope™...

Fisher Island Club Deploys UniFocus’ GUESTScope™

Dallas, December 15, 2010 - Fisher Island Club, a world-class private island residential c...

Tropicana Entertainment Partners with UniFocus

Dallas, December 7, 2010 - UniFocus today announced its partnership with Tropicana Enterta...

The Manhattan at Times Square Hotel Selects GUESTScope™

Dallas, November 24, 2010 - UniFocus today announced that The Manhattan at Times Square Ho...

Tepic Management Group Deploys UniFocus’ GUESTScope™

Dallas, November 10, 2010 - Tepic Management Group, one of the largest hotel management an...

Oyster Bay Beach Resort Selects UniFocus’ GUESTScope™

Dallas, October 27, 2010 - UniFocus today announced that Oyster Bay Beach Resort, one of t...

Elysian Selects UniFocus’ Smart Labor Management System

Dallas, October 26, 2010 - UniFocus today announced that Elysian Hotel has selected the co...

Castle Hill Inn Deploys UniFocus’ GUESTScope™

Dallas, September 29, 2010 - UniFocus today announced that Castle Hill Inn, a Relais & Châ...

Hotel del Coronado Sees Benefits from Watson, R.M.™

Dallas, September 22, 2010 - UniFocus today announced that its innovative labor management...

Study: Mystery Shop Drives 2% Uptick in Guest Satisfaction

Dallas, September 15, 2010 - A new case study shows how The Heathman Hotel in Kirkland boo...

UniFocus Study: 93 Percent of Hoteliers Optimistic for 2011

Dallas, September 8, 2010 - A new study from UniFocus offers revealing insight regarding h...

Plus Services Company Partners with UniFocus; Deploys Watson, R.M.™ Time an...

Dallas, August 31, 2010 - UniFocus today announced that Plus Services Company has deployed...

Red Lion Hotels Implements UniFocus’ Watson, R.M.™ Time and Attendance Soft...

Dallas, August 18, 2010 - UniFocus today announced that Red Lion Hotels Corporation (NYSE:...

Xanterra Parks & Resorts Deploys UniFocus’ MEETINGScope™

Dallas, August 11, 2010 - UniFocus today announced that Xanterra Parks & Resorts, a GUESTS...

Hardage Group Management Deploys UniFocus’ GUESTScope™

Dallas, July 15, 2010 - UniFocus announced that Hardage Group Management, LLC (HGM) has de...

UniFocus’ Watson, R.M.™ Delivers End-to-End HRMS

Dallas, July 13, 2010 - UniFocus today announced its industry-leading Watson, R.M. Labor M...

UniFocus’ MEETINGScope™ Quantifies Revenue at Risk

Dallas, April 28, 2010 - UniFocus today announced the latest version of its industry leadi...

UniFocus Launches Global Online Training Initiative

Dallas, March 11, 2010 - UniFocus, a global pioneer in the hospitality industry for perfor...

UniFocus Expands Global Footprint for Watson, R.M.

Dallas, February 18, 2010 - UniFocus, a global pioneer in the hospitality industry for per...

InterContinental Hotels & Resorts Partners with UniFocus to Enhance Meeting...

Dallas, January 21, 2009 - UniFocus, a global pioneer in the hospitality industry for perf...

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